Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

    • Caribbean: Coronavirus (COVID-19) Impact on Business Aviation
      by Universal on July 13, 2020 at 13:30

      Caribbean Anguilla July 8, 2020 Restriction expiration: July 14, 2020 ​​​​​​General Restrictions: The government has extended the State of Emergency until at least August 9. Exceptions are Medevac, Repatriation, Cargo, Humanitarian, Tech Stops and State flights.  The country’s land, sea, and air borders are closed. The movement of essential goods, humanitarian operations, and the repatriation of foreign nationals continues.​  As of June 26th, according to the Ministry of Transport, most international flights are still banned.  In Angola’s situation of Public Disaster Situation, only humanitarian and special flights will be allowed.  All passengers traveling to Angola must perform a RT-PCR SARS-cov-2 molecular The post Caribbean: Coronavirus (COVID-19) Impact on Business Aviation appeared first on Universal® Operational Insight Blog.

    • Business Aviation in Europe: Coronavirus (COVID-19) Impact
      by Universal on July 13, 2020 at 13:15

      COVID-19 business aviation flight restrictions in Europe. The post Business Aviation in Europe: Coronavirus (COVID-19) Impact appeared first on Universal® Operational Insight Blog.

    • Middle East and Africa: Coronavirus (COVID-19) impact on business aviation
      by Universal on July 10, 2020 at 21:00

      Africa & Middle East COVID-19 Flight Restrictions Algeria July 9, 2020 ​​​General Restrictions: Land, air, and sea connections for passenger travel remain suspended until further notice.​ Passenger flights are not authorized except in the event of repatriation of Algerian citizens.  All other flights require approval from the Ministry of Foreign Affairs. Passenger Restrictions: Must remain on board during tech stops. Must wear face masks while in public.  Social distancing should be practiced as well. Crew: Health Declaration forms are required for entry. Expect Medical temperature test and monitoring.  No RON or overnight stays. Check with team for specific documentation required The post Middle East and Africa: Coronavirus (COVID-19) impact on business aviation appeared first on Universal® Operational Insight Blog.

    • Coronavirus (COVID-19) impact on business aviation
      by Universal on July 10, 2020 at 14:10

      Special quarantine and health inspection procedures have been enforced in China and other locations in Asia and around the world in an attempt to prevent the spread of the coronavirus. Extra planning and precaution is required if you are planning a trip to China and Asia. The post Coronavirus (COVID-19) impact on business aviation appeared first on Universal® Operational Insight Blog.