Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

    • How the coronavirus outbreak is impacting business aviation
      by Universal on April 3, 2020 at 15:44

      Special quarantine and health inspection procedures have been enforced in China and other locations in Asia and around the world in an attempt to prevent the spread of the coronavirus. Extra planning and precaution is required if you are planning a trip to China and Asia. The post How the coronavirus outbreak is impacting business aviation appeared first on Universal® Operational Insight Blog.

    • STILL FLYING: Humanitarian Cargo Flight of Masks from China to U.S.
      by Robert Moya on April 2, 2020 at 22:54

      With COVID-19 cases rising and personal protective equipment (PPE) dwindling, Massachusetts Governor Charlie Baker began looking for alternative ways to source vital masks for his state. Baker struck a deal with a manufacturer, Tencent, in China for more than one million masks. Getting them from China to the United States, however, was going to be the hard part. After learning about the need for an aircraft to make the delivery, New England Patriots Owner Robert Kraft stepped up. The post STILL FLYING: Humanitarian Cargo Flight of Masks from China to U.S. appeared first on Universal® Operational Insight Blog.

    • Business Aircraft Ops to the 2020 Tokyo Summer Games and Paralympics
      by Hiroshi Higashiyama on March 30, 2020 at 12:28

      The 2020 Tokyo Summer Games and Paralympics are still a year away, but the time to begin planning is now. Japan Civil Aviation Bureau (JCAB) has just released guidelines for non-scheduled aircraft operating to Japan for the Games. The post Business Aircraft Ops to the 2020 Tokyo Summer Games and Paralympics appeared first on Universal® Operational Insight Blog.

    • Helping Humanitarian Medical Supply Missions During the COVID-19 Crisis
      by Greg Evans on March 26, 2020 at 18:22

      Effective immediately, Universal Trip Support is waiving its fees on trip feasibility and consultation services and ground handling setup charges for any mission classified as a humanitarian medical supply flight to help ensure the success of these critical flights. The post Helping Humanitarian Medical Supply Missions During the COVID-19 Crisis appeared first on Universal® Operational Insight Blog.