Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

    • Chairman’s Note* Universal to sell UVair Fueling Division to World Fuel Services
      by Greg Evans on August 22, 2019 at 13:30

      Dear Valued Friends and Colleagues, I’m writing to you personally, to inform you of some current developments at Universal. For the last 60 years, Universal has remained the industry leader in international mission support, by remaining nimble, not resting on our past successes, and always adapting to the ever-changing needs, of our industry and customers. Today, I’m pleased to announce that Universal has officially signed an agreement to sell our Contract Fuel Division, UVair, to World Fuel Services. Why did we do it? Universal has the most comprehensive, end-to-end mission management infrastructure in our industry. We integrate more phases of the mission, and we support more global trip legs than […] The post Chairman’s Note* Universal to sell UVair Fueling Division to World Fuel Services appeared first on Universal® Operational Insight Blog.

    • Ops Update: Upcoming Japan Emperor’s Enthronement in Tokyo – NOTAMs not announced yet
      by Hiroshi Higashiyama on August 21, 2019 at 15:40

      On October 22, 2019, Japan will hold an Emperor's Enthronement ceremony for its new Emperor, Naruhito. The event is expected to draw a large contingent of international dignitaries and is expected to impact business aviation operations to the country. The post Ops Update: Upcoming Japan Emperor’s Enthronement in Tokyo – NOTAMs not announced yet appeared first on Universal® Operational Insight Blog.

    • Chairman’s Note* Universal in Latin America – Expanding Our Presence
      by Greg Evans on August 21, 2019 at 12:41

      If you haven’t already read it, I encourage you to check out this AIN article from LABACE, featuring an interview with Adolfo Aragon, our Senior Vice President for Latin America and the Caribbean that goes into more details on our plans for the region. The post Chairman’s Note* Universal in Latin America – Expanding Our Presence appeared first on Universal® Operational Insight Blog.

    • Chairman’s Note* Universal A2G – Who is “your” lifeline on the ground?
      by Greg Evans on August 14, 2019 at 19:21

      Have you ever operated to a congested airport and found yourself in a stressful, unforeseen situation where you needed help beyond what your typical ground handler can provide? The post Chairman’s Note* Universal A2G – Who is “your” lifeline on the ground? appeared first on Universal® Operational Insight Blog.