Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

    • Flying a business jet to the Abu Dhabi Formula One Grand Prix
      by Russell Bunger on November 18, 2019 at 10:05

      The Abu Dhabi Grand Prix takes place Nov. 29-Dec. 1, 2019, and it’s a highlight of the Formula One racing calendar. This event is set to attract domestic traffic and general aviation (GA) operators. The post Flying a business jet to the Abu Dhabi Formula One Grand Prix appeared first on Universal® Operational Insight Blog.

    • Chairman’s Note* – Big News in Beijing to improve your experience!
      by Greg Evans on November 14, 2019 at 16:20

      Effective Dec. 1, 2019, our Universal Aviation China ground handling experts will now have on-ramp access to provide supervisory services in coordination with CJET’s handlers at ZBAA. And that’s not all. Our team is going to be working closely with CJET not only to enhance service, security, and safety standards on the ramp but also your experience inside the FBO. The post Chairman’s Note* – Big News in Beijing to improve your experience! appeared first on Universal® Operational Insight Blog.

    • How the new GAT at SBGR in Sao Paulo impacts business aviation
      by Adonis Bastos on November 6, 2019 at 20:40

      A new general aviation terminal recently opened at Description at São Paulo Guarulhos International Airport (SBGR). Since the opening, there has been confusion among operators on whether they are required to use the GAT, if they still need a ground handler, and how pricing of the GAT is charged. Here’s what you need to know. The post How the new GAT at SBGR in Sao Paulo impacts business aviation appeared first on Universal® Operational Insight Blog.

    • Tips for Flying a Business Jet to Mexico for the Chiefs vs Chargers Football Game
      by Manuel Girault on November 4, 2019 at 14:30

      Attending the Chiefs vs Rams NFL game in Mexico? Expert advice on which airport to choose, where to park, which ground handler to use and current jet fuel prices. The post Tips for Flying a Business Jet to Mexico for the Chiefs vs Chargers Football Game appeared first on Universal® Operational Insight Blog.