Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

    • Lunar New Year – How it impacts business aviation ops
      by Alan Pong on January 23, 2020 at 14:00

      Lunar New Year (also known as Chinese New Year) has a huge impact on business aviation in terms of airport congestion and sold-out hotels/services throughout much of Asia. This year's Lunar New Year holiday takes place from Feb. 4-10, 2019. But congestion and service limitations are likely to start as soon as January 30th and continue through February 11th... The post Lunar New Year – How it impacts business aviation ops appeared first on Universal® Operational Insight Blog.

    • Ops Update: 2020 Equipment regulation changes and filing requirements
      by Robert Moya on January 22, 2020 at 21:36

      Several aircraft equipment regulatory changes have recently and will soon go into effect. These changes will impact operations over the United States, North Atlantic, and Europe. The post Ops Update: 2020 Equipment regulation changes and filing requirements appeared first on Universal® Operational Insight Blog.

    • APIS, TSA and DOT Authorization Info for Non-U.S. Registered Business Aircraft
      by Adam Hartley on January 22, 2020 at 20:50

      It’s important to keep in mind that filing APIS does not negate the requirement to notify customs of your arrival. Contact Universal's Global Regulatory Services Team for the latest APIS filing requirements and to help manage APIS revisions. The post APIS, TSA and DOT Authorization Info for Non-U.S. Registered Business Aircraft appeared first on Universal® Operational Insight Blog.

    • Japan Ops Update – New mandatory luggage inspections and expansion of domestic ops permit
      by Hiroshi Higashiyama on January 21, 2020 at 15:01

      Early in 2020, Japan announced increased security inspections of luggage of arrival/departing private jet passengers as well as an expansion for domestic operation permits. The post Japan Ops Update – New mandatory luggage inspections and expansion of domestic ops permit appeared first on Universal® Operational Insight Blog.