Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

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      by Universal on May 28, 2020 at 15:44

      Asia & Pacific Region COVID-19 Flight Restrictions Australia May 28, 2020 Restriction expiration: May 29, 2020 General Restrictions: Below passenger restrictions apply to Australian citizens, residents and immediate family. All other foreign nationals are still not allowed entry. Passenger Restrictions: International arrivals. Beginning 2359 AEDT 28 March 2020 all people entering Australia will be required to undertake their mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. Travelers will be transported directly to designated facilities after appropriate immigration, customs and enhanced health checks. Designated facilities will be determined by the relevant state or territory government The post Asia-Pacific Region: Coronavirus (COVID-19) Impact on Business Aviation appeared first on Universal® Operational Insight Blog.

    • Middle East and Africa: Coronavirus (COVID-19) impact on business aviation
      by Universal on May 27, 2020 at 19:53

      Africa & Middle East COVID-19 Flight Restrictions Algeria May 11, 2020 Restriction expiration: July 5, 2020 General Restrictions: Flights to and from Algeria are prohibited; however, operating cargo, private and diplomatic flights are subject to consideration by the authority depending on type of cargo, passengers rank & status. Passenger Restrictions: Health Declaration forms are required for entry. Crew: Health Declaration forms are required for entry. Expect Medical temperature test and monitoring.  No RON or overnight stays. Check with team for specific doumentation required for repatriation flights. Tech Stop Details: Tech Stop-with no crew rest and no disembarkation-fuel and go operations only. The post Middle East and Africa: Coronavirus (COVID-19) impact on business aviation appeared first on Universal® Operational Insight Blog.

    • Central and South America: Coronavirus (COVID-19) Impact on Business Aviation
      by Universal on May 27, 2020 at 17:05

      COVID-19 business aviation flight restrictions in Central and South America. The post Central and South America: Coronavirus (COVID-19) Impact on Business Aviation appeared first on Universal® Operational Insight Blog.

    • Business Aviation in Europe: Coronavirus (COVID-19) Impact
      by Universal on May 27, 2020 at 17:03

      COVID-19 business aviation flight restrictions in Europe. The post Business Aviation in Europe: Coronavirus (COVID-19) Impact appeared first on Universal® Operational Insight Blog.