Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

    • Ops Update: New Random Ramp Checks in Mexico – What you need to know
      by Juan Muniz on December 4, 2019 at 14:42

      As part of a crackdown on illegal charter flights in Mexico from N-Registerd Part 91 operators, AFAC has implemented random ramp checks of all foreign flights. The ramp checks are taking place ramdomly at every airport in Mexico. The complete list of documentation required for the ramp check has been published by AFAC and if operators have all documents available, the entire process should last around 30 minutes. The post Ops Update: New Random Ramp Checks in Mexico – What you need to know appeared first on Universal® Operational Insight Blog.

    • Business Aviation Destination Guide: San Jose, Costa Rica
      by Delmark Muir on November 30, 2019 at 20:21

      ALERT: New GAT at MROC now open Costa Rica’s first-ever general aviation terminal, exclusively available to international private operations at Juan Santamaría International Airport (SJO/MROC), will officially open in December 2019. Visit GAT-SJO.com for more details. For business aircraft operators, setting up a flight to San Jose (SJO/MROC) is not a difficult proposition, and there’s nothing onerous from the regulatory perspective. With the opening of Costa Rica’s first-ever general aviation terminal in December 2019, the experience and security for business aviation operators is now significantly enhanced. It’s essential to work with your trip support provider and the local ground handler The post Business Aviation Destination Guide: San Jose, Costa Rica appeared first on Universal® Operational Insight Blog.

    • Everything you need to know about Costa Rica’s first-ever GAT at MROC
      by Delmark Muir on November 24, 2019 at 15:08

      In mid-December 2019, Costa Rica’s first-ever general aviation terminal (GAT) will officially open for business aviation traffic at San Jose (MROC) Juan Santamaría International Airport (MROC/SJO). The opening of the GAT will have a significant and positive enhancement on private operators’ experience in Costa Rica by drastically reducing their time on the ground. The post Everything you need to know about Costa Rica’s first-ever GAT at MROC appeared first on Universal® Operational Insight Blog.

    • UPDATE: How the new GAT at SBGR in Sao Paulo impacts business aviation
      by Adonis Bastos on November 23, 2019 at 14:40

      A new general aviation terminal recently opened at Description at São Paulo Guarulhos International Airport (SBGR). Since the opening, there has been confusion among operators on whether they are required to use the GAT, if they still need a ground handler, and how pricing of the GAT is charged. Here’s what you need to know. The post UPDATE: How the new GAT at SBGR in Sao Paulo impacts business aviation appeared first on Universal® Operational Insight Blog.