Global Concierge Services

Your Personal Concierge on the Ground

Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.

A2G is exclusively available on missions coordinated by your Trip Support Services team.

The Need

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

  • That are highly congested to the point where extra attention is needed to ensure consistently smooth service
  • With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
  • Not experienced in GA operations
  • Lacking infrastructure
  • Not experienced in GA large aircraft operations
  • Where a Universal Aviation® FBO or ground support location isn’t already established

An Extension of Your Team

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Overseeing All On-Airport Arrangements

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

  • Slots and parking
  • Fuel arrangements
  • Ground transportation
  • AOG support
  • Customs/Immigration facilitation
  • Escorting passengers through the airport
  • Managing last-minute changes
  • Handling
  • Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

Off-Airport Attention and Special Requests

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

  • Souvenirs and special shopping requests
  • Shows and tickets
  • Dining arrangements
  • Schedule changes
  • Ground transportation
  • Hotel accommodations
  • Helicopter charters
  • Local insights and recommendations

Locations

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.

  • Explore operational insights from our blog.

    • UK Air Passenger Duty (UK APD) – How it Applies to UK Business Aviation
      by Laura Everington on July 15, 2019 at 11:30

      The UK government extended the Air Passenger Duty (APD) to General Aviation (GA) on April 1, 2013. The good news is that 3rd-party providers, and the industry as a whole, have worked with HM Revenue and Customs (HMRC) to find solutions and clarify the processes for operators. The post UK Air Passenger Duty (UK APD) – How it Applies to UK Business Aviation appeared first on Universal® Operational Insight Blog. […]

    • Chairman’s Note * Universal and Drivania to form new ground transportation joint venture
      by Greg Evans on July 9, 2019 at 19:50

      Universal’s ground transportation business, formally under Universal Private Transport, will combine with Drivania’s business aviation division, Drivania Bizav, to create a new ground transportation company focused on the business aviation industry. The post Chairman’s Note * Universal and Drivania to form new ground transportation joint venture appeared first on Universal® Operational Insight Blog. […]

    • Operating to Mexico: 7 Logistical Tips for Your First Trip
      by Juan Muniz on July 8, 2019 at 13:00

      For a successful and trouble-free trip to Mexico, it’s always best practice for business-aviation operators to plan for a range of logistical issues that may impact a flight. Documentation requirements, as well as operating restrictions, need to be anticipated. It’s also advantageous to plan in advance for jet fuel uplifts, ground handling, hotels and ground transportation. Over recent years, security has become a concern in certain areas of Mexico, and it’s important to be aware of and to mitigate potential risks. 1. Understanding documentation requirements Mexico regulation requires operators to carry original aircraft documents on board when arriving into Mexico. […] The post Operating to Mexico: 7 Logistical Tips for Your First Trip appeared first on Universal® Operational Insight Blog. […]

    • Operating a business jet to Argentina
      by Marcelo Ribet on June 18, 2019 at 16:00

      Over the last few years, Argentina has become an increasingly popular destination for business aviation, particularly among operators who travel regionally between Argentina, Brazil, and Chile. While Argentina is a relatively straightforward operating environment for business aviation, with manageable permit processes and no cabotage issues, it’s best to have at least one week’s notice when planning a trip to the country. The post Operating a business jet to Argentina appeared first on Universal® Operational Insight Blog. […]