Air2Ground Concierge (A2G) is a global concierge network dedicated to ensuring the success of your mission at your destination—by offering a high-touch level of service focused on the passenger and crew, beyond that of what you typically receive from the ground handler.
A2G is exclusively available on missions coordinated by your Trip Support Services team.
A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:
A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.
When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.
You can think of each A2G representative as your personal go-to person on the ground.
Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.
And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.
A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.
All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.