Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Alan Pong
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Explore operational insights from our blog.

    • UK Air Passenger Duty (UK APD) – How it Applies to UK Business Aviation
      by Laura Everington on July 15, 2019 at 11:30

      The UK government extended the Air Passenger Duty (APD) to General Aviation (GA) on April 1, 2013. The good news is that 3rd-party providers, and the industry as a whole, have worked with HM Revenue and Customs (HMRC) to find solutions and clarify the processes for operators. The post UK Air Passenger Duty (UK APD) – How it Applies to UK Business Aviation appeared first on Universal® Operational Insight Blog. […]

    • Chairman’s Note * Universal and Drivania to form new ground transportation joint venture
      by Greg Evans on July 9, 2019 at 19:50

      Universal’s ground transportation business, formally under Universal Private Transport, will combine with Drivania’s business aviation division, Drivania Bizav, to create a new ground transportation company focused on the business aviation industry. The post Chairman’s Note * Universal and Drivania to form new ground transportation joint venture appeared first on Universal® Operational Insight Blog. […]

    • Operating to Mexico: 7 Logistical Tips for Your First Trip
      by Juan Muniz on July 8, 2019 at 13:00

      For a successful and trouble-free trip to Mexico, it’s always best practice for business-aviation operators to plan for a range of logistical issues that may impact a flight. Documentation requirements, as well as operating restrictions, need to be anticipated. It’s also advantageous to plan in advance for jet fuel uplifts, ground handling, hotels and ground transportation. Over recent years, security has become a concern in certain areas of Mexico, and it’s important to be aware of and to mitigate potential risks. 1. Understanding documentation requirements Mexico regulation requires operators to carry original aircraft documents on board when arriving into Mexico. […] The post Operating to Mexico: 7 Logistical Tips for Your First Trip appeared first on Universal® Operational Insight Blog. […]

    • Operating a business jet to Argentina
      by Marcelo Ribet on June 18, 2019 at 16:00

      Over the last few years, Argentina has become an increasingly popular destination for business aviation, particularly among operators who travel regionally between Argentina, Brazil, and Chile. While Argentina is a relatively straightforward operating environment for business aviation, with manageable permit processes and no cabotage issues, it’s best to have at least one week’s notice when planning a trip to the country. The post Operating a business jet to Argentina appeared first on Universal® Operational Insight Blog. […]