Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Alan Pong
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Explore operational insights from our blog.

    • How the new GAT at SBGR in Sao Paulo impacts business aviation
      by Adonis Bastos on November 6, 2019 at 20:40

      A new general aviation terminal recently opened at Description at São Paulo Guarulhos International Airport (SBGR). Since the opening, there has been confusion among operators on whether they are required to use the GAT, if they still need a ground handler, and how pricing of the GAT is charged. Here’s what you need to know. The post How the new GAT at SBGR in Sao Paulo impacts business aviation appeared first on Universal® Operational Insight Blog.

    • Tips for Flying a Business Jet to Mexico for the Chiefs vs Chargers Football Game
      by Manuel Girault on November 4, 2019 at 14:30

      Attending the Chiefs vs Rams NFL game in Mexico? Expert advice on which airport to choose, where to park, which ground handler to use and current jet fuel prices. The post Tips for Flying a Business Jet to Mexico for the Chiefs vs Chargers Football Game appeared first on Universal® Operational Insight Blog.

    • Caribbean Peak Season Bizjet Travel – How to eliminate “island time” ops stress
      by Brandon Sladecek on November 4, 2019 at 12:30

      As the fall and winter temperatures drop across the Northern Hemisphere, flocks of tourists descend upon the crystalline waters and picturesque beaches of the Caribbean islands to relax, recharge and engage in leisurely island time. And while the pace may be slow and the vibe laid-back on the islands themselves, for operators of business jets traveling to the region during the islands’ peak season, issues such as limited parking, hotels and fuel can create operational risk and stress. Here’s everything you need to know to make sure your missions run smooth. 1. Peak travel period Peak travel season in the The post Caribbean Peak Season Bizjet Travel – How to eliminate “island time” ops stress appeared first on Universal® Operational Insight Blog.

    • AFAC replacing DGAC in Mexico – separating truth from speculation
      by Juan Muniz on October 31, 2019 at 15:30

      On Oct. 16, 2019, it was announced that Civil Aviation Authority in Mexico (DGAC) would be replaced by a new agency, Civil Aviation Federal Agency (AFAC). Despite rumors and speculation, there are no immediate changes for business aviation operators. Here’s what you need to know about the change. The post AFAC replacing DGAC in Mexico – separating truth from speculation appeared first on Universal® Operational Insight Blog.