Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Alan Pong
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Explore operational insights from our blog.

    • Aircraft Security Airside – Top GA Considerations
      by Tracie Carwile on September 16, 2019 at 18:00

      Aircraft guards are recommended for many worldwide locations and can be a worthwhile investment in enhancing safety and security of your operation, personnel and assets. These arrangements need to be considered early in the trip planning process as there are often airport authority restrictions and limitations to consider. The post Aircraft Security Airside – Top GA Considerations appeared first on Universal® Operational Insight Blog.

    • Ops Update: Upcoming Japan Emperor’s Enthronement in Tokyo – Restrictions announced
      by Hiroshi Higashiyama on September 13, 2019 at 11:50

      On October 22, 2019, Japan will hold an Emperor's Enthronement ceremony for its new Emperor, Naruhito. The event is expected to draw a large contingent of international dignitaries and is expected to impact business aviation operations to the country. The post Ops Update: Upcoming Japan Emperor’s Enthronement in Tokyo – Restrictions announced appeared first on Universal® Operational Insight Blog.

    • Business Aviation Destination Guide: Indonesia
      by Teguh Prasetyo on September 11, 2019 at 20:00

      Historically, operating to or over Indonesia required significant lead time, as the country had one of the longest lead-time requirements within the business aviation operating environment. Those requirements have been streamlined, making short-notice trips, planned tech stops, and schedule revisions now possible. Here’s everything you need to know about operating a business jet to Indonesia. The post Business Aviation Destination Guide: Indonesia appeared first on Universal® Operational Insight Blog.

    • Chairman’s Note* Universal to sell UVair Fueling Division to World Fuel Services
      by Greg Evans on August 22, 2019 at 13:30

      Dear Valued Friends and Colleagues, I’m writing to you personally, to inform you of some current developments at Universal. For the last 60 years, Universal has remained the industry leader in international mission support, by remaining nimble, not resting on our past successes, and always adapting to the ever-changing needs, of our industry and customers. Today, I’m pleased to announce that Universal has officially signed an agreement to sell our Contract Fuel Division, UVair, to World Fuel Services. Why did we do it? Universal has the most comprehensive, end-to-end mission management infrastructure in our industry. We integrate more phases of the mission, and we support more global trip legs than […] The post Chairman’s Note* Universal to sell UVair Fueling Division to World Fuel Services appeared first on Universal® Operational Insight Blog.