Universal® Trip Support

Mission Management Services

Enjoy smooth and successful missions with Universal. You’ll have the industry’s best expertise and resources supporting you, while receiving personalized, consultative attention all along the way.

Let's Discuss Your Trips

Mission Management Services

With us, you’ll overcome the biggest challenges of operating internationally.

Increasing operating complexity

Increasing operating complexity

Global regulations impacting international operators continually increase and evolve. Our consultative experts will help you easily navigate them.

High expectations

High expectations

You need to quickly assess what your best trip options are and perfectly execute the path you choose. We provide the global intelligence and expertise to help you do both.

Unplanned situations & last-minute changes

Unplanned situations & last-minute changes

Anything can happen to a perfectly planned mission at any time. With our global resources, you can adapt and recover better than anyone else.

Your Consultative Partner

Our experts will guide you through the lifecycle of your missions.

  • Laila Ahmadi
  • Rebecca LaPorta
  • Mark Robinson
  • Adam Hartley
  • Tanisha Neely
  • Universal Weather and Aviation, Inc. Emblem
  • Justin Murray
  • Kelly Niestzche
  • Nathan Shelley
  • Tania Zimmerle
  • Gary Martin
  • Ahead of any Mission Mission Readiness Icon Readiness We’ll help you identify where your readiness gaps, their implications on any potential mission, and how you can close them. We’ll ensure your operational and regulatory profiles are current with us ahead of your next mission.
  • New Mission Request Mission Feasibility Icon Feasibility Based on your readiness level, we’ll assess if a mission request is feasible, pressure test all your available options, explain all the requirements, and help you set expectations with your stakeholders.
  • Mission is a "Go" Mission Execution Icon Execution Rigorous layers of mission logistics expertise, systems, and QA help ensure all details are right and nothing is missed. All your questions and requests are actioned with priority. You’ll have a perfectly packaged mission.

Logistics Handled

We’ll take care of anything you need.

We’ll help you assess if a new mission request is feasible, understand the requirements, and pressure test all available options to find the ones best for you.

You’ll get beginning-to-end flight planning and weather management for your missions.

  • Expert routing building that considers aircraft specs, all current restrictions, and forecasted weather.
  • Personalized flight plan formats and weather reports.
  • Flight plan filing – nearly anywhere worldwide.
  • Last-minute adjustments due to schedule changes and diversions.

All permits and permissions will be managed in lockstep with your changing mission schedule, and help you set expectations on any last-minute schedule revisions that could be problematic – so that you have zero surprises.

Because we own and operate one of largest international ground handling networks in the industry, we know the importance of strong supply chain management and what it takes to make missions on the ground successful across our entire third-party ground handler network.

From knowing what to expect before you land, to ensuring a smooth and delightful experience on the ground – we’ll make sure no detail is missed.

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We’re the only trip support company with a catering subsidiary, Air Culinaire Worldwide, directly integrated with our Trip Support Teams.

At over 1,800 airports worldwide, you can get expert ordering advice and peace of mind knowing your catering orders are being seamlessly managed in tandem with your evolving schedule.

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Take advantage of our agreements with hotels around the world to access our pre-negotiated rates, flexible cancellation and check-in/out policies, and hidden room blocks not available to the general public. We can also book using your own negotiated corporate rates.

Services include pre-trip security briefs and threat assessments, arranging private security for your aircraft, and secure ground transportation.

You might think the request is out of the ordinary, but it’s probably not for us. We’re experts at logistics, and that often means moving more than just planes. Ask us how we can help!

  • Feasibility and Stategizing
  • Flight planning and weather
  • Permits and Permissions
  • Ground handling
  • Air Culinaire Worldwide
  • Hotels
  • Security
  • VIP Requests

Logistics Done Better

Superior Supply Chain Management. Smoother Missions.

We help you reduce operating risks and friction by directly managing more of the supply chain than anyone.

  • More accountability and control
  • Fewer errors from third-party handoffs
  • Seamless cascading of trip changes across all touchpoints
  • Faster reaction times
  • Better management of third parties based on own experience in these service delivery environments
  • Superior access to destination-level intelligence
Our Mission Management Approach

Trip Support on Steriods

Superior support you can’t get anywhere else.

Airport VIP Service
Personalized Airport VIP Services

When you can’t afford leave anything on the ground to chance, A2G is ready. You’ll have a single-point of contact on the ground overseeing every aspect of your arrival and departure. Perfect for peak periods, high-traffic events, and remote destinations.

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Airport VIP Service
After-hours U.S. Customs

Take advantage of Universal’s RSP member status to arrange for U.S. CBP overtime hours at 80+ AOEs across the U.S., saving you an extra stop when entering the U.S.

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Global Regulatory Services
Global Regulatory Services

Enhance your operating flexibility, reduce your admin burden, and ensure no critical regulation is missed by working with our Global Regulatory Services team to help you navigate the ever-evolving regulatory landscape.

Start a FREE 15-min regulatory consultation with our experts to see where your gaps may be.

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Meteorologist-watched Enhanced Flight Following
Meteorologist-watched Enhanced Flight Following

Mitigate schedule delays, potential safety issues, and passenger discomfort by adding Meteorologist-watched Enhanced Flight Following to your next Universal-managed mission.

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With us, you’ll have the industry’s best expertise and resources supporting your missions.

More than 4,000,000 trip legs >4,000,000

Experience from managing over 4 million international trip legs – more than anyone else.

Infinite knowledge Infinity

Strongest knowledge base of international mission planning expertise.

More than 1,700 people 1,700+

1,700+ people across 30+ countries ready to support your missions.

The uvGO® Mission Management Platform

Your Digital Window to Your Missions.

Plan, build, and manage international trips from beginning to end with the uvGO Mission Management Platform.

uvGO empowers flight departments with accurate intelligence and powerful applications for both self-managed DIY missions and missions managed by our Universal® Trip Support experts.

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Feasibility-IQ abstract app windows

Scheduling Software Integrations

Universal-Managed Missions

Sync trips from your scheduling software directly to Universal.

  • PFM Logo
  • Flexx Logo
  • TripPlanning.biz Logo

Feasibility-IQ® Trip Support Intelligence

The industry’s best mission planning intelligence directly in your scheduling software.

  • PFM Logo
  • Bart Logo
  • TripPlanning.biz Logo

Solutions for All Operations

Supporting Flight Departments of all Shapes and Sizes

Frequent International Operators Frequent International Operators
Your passengers are experienced jetsetters and have the highest expectations. We’re going to help you consistently exceed them and be successful.
Occasional & First-time International Operators Occasional & First-time International Operators
You’re excited about flying internationally, and you need everything to be perfect. No problem. We’ll give you the attention you deserve and guide you through every step of the way.
Large Charter Operations Large Charter Operations
Where others have scaling issues supporting you, we don’t. Depending on your needs, we can even embed our people within your operation.
OEMs OEMs
Demo trips. Special permit flights. Round the world tours. Aircraft deliveries and first mission onboardings. We have extensive experience in supporting the needs of OEMs and their customers, along the scale needed to support all your missions.
Ferry Flights Ferry Flights
Your missions can get highly complex, involving rigorous planning, logistics coordination, and consulting to make these execute smoothly. We’re ready to help.

People Helping People

Customer Success Stories

Navigating New Horizons: How Universal Empowered a First-Time Aircraft Owner
New Aircraft Owner
Navigating New Horizons
Taking delivery on a new aircraft for a first-time aircraft owner, a Chief Pilot tapped Universal for expert guidance and support to help meet the high expectations the owner had for aircraft and what he could do with it.
A Million Masks in Three Hours: Turning a Business Jet into a Lifeline During the Pandemic’s Darkest Moments
Humanitarian Mission
A Million Masks in Three Hours
Universal aids in pivotal PPE delivery mission amid COVID-19, showcasing business aviation's critical role in crisis response and humanitarian efforts.
Easing the Pain of Change: A Large Charter Operator Seamlessly Transitions its International Trip Support to Universal
Switching Providers
Easing the Pain of Change
Despite having 24/7 active missions, a charter operator seamlessly transitioned to Universal, getting the support they needed at scale without interrupting their charter business.

Find Your Team

Existing customer?
Contact your team directly.

  • Bravo Team
    • N. America +1 (866) 864-8383
    • Worldwide +1 (713) 378-2754
    • Mexico + 52 (722) 212-9159
    • Manager Kelly Niestzche
    • Phone +1 (281) 433-3816
  • Charter Management Orange
    • N. America +1 (866) 882-4741
    • Worldwide +1 (713) 378-2705
    • Manager Terrance Crump
    • Phone +1 (713) 947-5565
  • Echo Team
    • N. America +1 (866) 882-4743
    • Worldwide +1 (713) 378-2710
    • Manager Dwayne Janczak
  • Foxtrot Team
    • N. America +1 (866) 882-4748
    • Worldwide +1 (713) 378-2703
    • Manager Tami Kepner
    • Phone +1 (713) 378-2766
  • Large Aircraft Team
    • N. America +1 (866) 527-4322
    • Worldwide +1 (713) 378-2722
    • Manager Dwayne Janczak
  • Team Europe
    • N. America +1 (888) 387-8326
    • Worldwide +1 (713) 943-4636
    • Manager Dwayne Janczak
  • Victor Team
    • N. America +1 (866) 864-8476
    • Worldwide +1 (346) 247-3058
    • Manager Greg Goins
    • Phone +1 (713) 569-9021
  • X-ray Team
    • N. America +1 (855) 651-9529
    • Worldwide +1 (346) 247-3009
    • Manager Peter Carrico
    • Phone +1 (832) 205-2619
  • Zulu Team
    • N. America +1 (866) 864-8411
    • Worldwide +1 (713) 378-2730
    • Manager Todd Hernandez
    • Phone +1 (713) 947-5593

Regional Operations Centers

  • Asia-Pacific Asia-Pacific
    Worldwide: +852 2109 2727
  • Brazil Brazil
    Brazil: +55 11 2276 1199
    N. America: +1 (713) 378-8183
    Manager: Mauro Camargo
    Português
  • Europe, the Middle East, and Africa Europe, the Middle East & Africa
    Worldwide: +44 (0) 1279 680566
    Manager: Perry Gaffney

What Customers are Saying

  • “When we got last-minute notice that we were operating to the Olympics, I was pretty concerned. I knew parking was already full at Le Bourget and wasn’t sure how we were going to make this work. Your team was amazing in helping us find a slot for a drop-and-go and then coordinating parking at a nearby airport. You continue to make us look good!”
  • “Thank you for all the efforts and work you’ve put into our mission to Nice. Your team found us alternative long-term parking that worked with the boss’ schedule, and your VIP agent on the ground made things so much easier. They were amazing in helping us clear customs through the congested airport, arranging and confirming services, and even offering local restaurant suggestions, which the principal LOVED. He was so impressed he requested that we have the same agent on every trip to the area from now on.”
  • “Wanted to say how much we value our partnership with you guys. Our previous provider was competent at doing what we asked, but they pretty much took our order. After deciding to give you a try, we were blown away by the fact that you offered suggestions and alternatives that have been a huge upgrade to what we’d been doing forever. You’ve quickly won our trust, and we feel confident that we’ve chosen the right partner.”

Ready to make your global missions smooth and successful?

Let's Discuss Your Trips

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