Trip Support

Make every mission a success.

Last-minute requests. Unforeseen events. Constantly-changing regulations. These are just a few of the challenges you face every day. At Universal, we understand that success means more than completing a trip checklist. It means proactively anticipating, staying on top of, and quickly adapting to whatever may arise.

Count on the expertise, insights, and global resources of your dedicated Universal® Trip Support team to help you keep the promises you make and exceed the expectations of those who depend on you.

Teams designed around you.

Time zones. Language preferences. Private or charter operations. Large aircraft needs.
Our different trip support teams are specialized for how you operate.

Some of the ways your dedicated trip support team can help.

Flight Planning

Accurate fuel burns and ETEs. Routings that consider restrictions, aircraft specs, and weather. You get flight plans built and analyzed by real experts. We don’t just pass along what the computer spits out.

Aviation Weather

Meteorology is a science. Forecasting is an art. We embrace both. With us, you have an experienced team of aviation meteorologists helping you to predict and adapt to weather conditions impacting your missions.

Permits and Permissions

Worldwide regulations and permit requirements are constantly changing. We stay on top of it all so you don’t have to.

Learn more

Security Planning

What’s the threat level at my destination? What’s the safest route to my hotel? Should I post a guard next to my aircraft? All good questions. We can answer them.

Ground Handling

Your experience on the ground is important to mission success. That’s why we built a global handling network of our own locations and trusted partners—focused on compliance, safety, and customer service.

Explore our network

In-flight Catering

Everyone loves food. And it can make or break a trip. So how can your trip support provider help ensure your catering experience is a good one? Building the world’s largest in-flight catering network is a good start.

Dine well

Hotels and Ground Transportation

Rampside pickup. Early check in. Late checkout. Flexible cancellation terms. Tell us what you need.

Concierge and Special Requests

Exceeding expectations is something we do every day. If you have a special request, just ask.

Online and Mobile

Trip request comes in on a Sunday. Schedule changes at 3 AM. Life does not have to be interrupted. Manage all your missions online or on your mobile device.

Discover uvGO

Trip Cost Estimates

Need help estimating the cost for an upcoming trip? Start here.

Contact your team.

  • Explore operational insights from our blog.

    • Ops Update: New Random Ramp Checks in Mexico – What you need to know
      by Juan Muniz on December 4, 2019 at 14:42

      As part of a crackdown on illegal charter flights in Mexico from N-Registerd Part 91 operators, AFAC has implemented random ramp checks of all foreign flights. The ramp checks are taking place ramdomly at every airport in Mexico. The complete list of documentation required for the ramp check has been published by AFAC and if operators have all documents available, the entire process should last around 30 minutes. The post Ops Update: New Random Ramp Checks in Mexico – What you need to know appeared first on Universal® Operational Insight Blog.

    • Business Aviation Destination Guide: San Jose, Costa Rica
      by Delmark Muir on November 30, 2019 at 20:21

      ALERT: New GAT at MROC now open Costa Rica’s first-ever general aviation terminal, exclusively available to international private operations at Juan Santamaría International Airport (SJO/MROC), will officially open in December 2019. Visit GAT-SJO.com for more details. For business aircraft operators, setting up a flight to San Jose (SJO/MROC) is not a difficult proposition, and there’s nothing onerous from the regulatory perspective. With the opening of Costa Rica’s first-ever general aviation terminal in December 2019, the experience and security for business aviation operators is now significantly enhanced. It’s essential to work with your trip support provider and the local ground handler The post Business Aviation Destination Guide: San Jose, Costa Rica appeared first on Universal® Operational Insight Blog.

    • Everything you need to know about Costa Rica’s first-ever GAT at MROC
      by Delmark Muir on November 24, 2019 at 15:08

      In mid-December 2019, Costa Rica’s first-ever general aviation terminal (GAT) will officially open for business aviation traffic at San Jose (MROC) Juan Santamaría International Airport (MROC/SJO). The opening of the GAT will have a significant and positive enhancement on private operators’ experience in Costa Rica by drastically reducing their time on the ground. The post Everything you need to know about Costa Rica’s first-ever GAT at MROC appeared first on Universal® Operational Insight Blog.

    • UPDATE: How the new GAT at SBGR in Sao Paulo impacts business aviation
      by Adonis Bastos on November 23, 2019 at 14:40

      A new general aviation terminal recently opened at Description at São Paulo Guarulhos International Airport (SBGR). Since the opening, there has been confusion among operators on whether they are required to use the GAT, if they still need a ground handler, and how pricing of the GAT is charged. Here’s what you need to know. The post UPDATE: How the new GAT at SBGR in Sao Paulo impacts business aviation appeared first on Universal® Operational Insight Blog.