Trip Support


    Make every mission a success.

    Last-minute requests. Unforeseen events. Constantly-changing regulations. These are just a few of the challenges you face every day. At Universal, we understand that success means more than completing a trip checklist. It means proactively anticipating, staying on top of, and quickly adapting to whatever may arise.

    Count on the expertise, insights, and global resources of your dedicated Universal® Trip Support team to help you keep the promises you make and exceed the expectations of those who depend on you.

    Teams designed around you.

    Time zones. Language preferences. Private or charter operations. Large aircraft needs.
    Our different trip support teams are specialized for how you operate.


    Some of the ways your dedicated trip support team can help.

    Flight Planning

    Accurate fuel burns and ETEs. Routings that consider restrictions, aircraft specs, and weather. You get flight plans built and analyzed by real experts. We don’t just pass along what the computer spits out.

    Aviation Weather

    Meteorology is a science. Forecasting is an art. We embrace both. With us, you have an experienced team of aviation meteorologists helping you to predict and adapt to weather conditions impacting your missions.

    Permits and Permissions

    Worldwide regulations and permit requirements are constantly changing. We stay on top of it all so you don’t have to.

    Learn more

    Security Planning

    What’s the threat level at my destination? What’s the safest route to my hotel? Should I post a guard next to my aircraft? All good questions. We can answer them.


    Ground Handling

    Your experience on the ground is important to mission success. That’s why we built a global handling network of our own locations and trusted partners—focused on compliance, safety, and customer service.

    Explore our network


    In-flight Catering

    Everyone loves food. And it can make or break a trip. So how can you trip support provider help ensure your catering experience is a good one? Building the world’s largest in-flight catering network is a good start.

    Dine well

    Hotels and Ground Transportation

    Rampside pickup. Early check in. Late checkout. Flexible cancellation terms. Tell us what you need.

    Concierge and Special Requests

    Exceeding expectations is something we do every day. If you have a special request, just ask.


    Online and Mobile

    Trip request comes in on a Sunday. Schedule changes at 3 AM. Life does not have to be interrupted. Manage all your missions online or on your mobile device.

    Discover uvGO


    Trip Cost Estimates

    Need help estimating the cost for an upcoming trip? Start here.

    Contact your team.

    • lorena-carraro-1024

      Helping you keep your organization moving.

      Our people around the globe.

      Learn more →
    • Explore operational insights from our blog.

      Business Aircraft Ops to India: Military Airports, Special Requirements & Airport SlotsWhen operating to military airports in India – and there are several popular joint use civilian/military airfields open to general aviation (GA) – additional permit, lead time and operational considerations enter the mix in terms of trip planning. Additionally, you will need to be aware of special operating requirements, and the slot process... […]

      Aircraft Parking Complexities – Challenging LocationsCertain airports around the world are known for their aircraft parking issues – either in terms of year round general aviation (GA) parking limitations or restricted parking availability during peak hours and times of major local events. Your 3rd-party provider, and local ground handler, are great resources in terms of helping you source aircraft parking opportunities and avoid potential parking issues... […]

      Business Aircraft Ops to Venice (LIPZ) - Part 2: Airport Information, Parking & FuelVenice (LIPZ) has a good quality general aviation terminal (GAT) facility located close to water taxi transport options to local hotels. It’s important, however, to be mindful of GAT operating hours, customs, immigration, and quarantine (CIQ) clearance options and fuel uplift restrictions whenever operating to this location... […]

      Hazmat Flights: How-to for Business Aviation Operations“Hazmat” is anything capable of posing significant risk to health/safety when transported. Hazmat materials may be biological, chemical, or physical. Having undeclared materials that are considered “hazmat” on board has potential to complicate an international flight operation […]

    We're ready to help.

    Tell us a little about yourself and how we can support you.
    If you need a trip cost estimate, please provide dates and destinations, your aircraft type and registration ID (tail number), number of passengers, and other relevant information. For fuel price estimates, please also include uplift volumes.
    X-ray Team
    N. America: +1 (855) 651-9529
    Worldwide: +1 (346) 247-3009
    Manager: Robert Moya
    Phone: +1 (713) 378-8176
    Brazilian Operations Center
    Brazil: +55 11 2276 1199
    N. America: +1 (832) 646-7112
    Fax: +55 11 2276 7990
    Manager: Mauro Camargo
    European Operations Centre
    Worldwide: +44 (0) 1279 680566
    Fax: +44 (0) 1279 680577
    Manager: Perry Gaffney
    Asia-Pacific Operations Center
    Worldwide: +852 2109 2727
    Manager: Edmond Yuen
    Tango Team
    N. America: +1 (866) 864-8387
    Worldwide: +1 (713) 378-2763
    Fax: +1 (713) 943-4654
    Manager: Tami Kepner
    Phone: +1 (713) 378- 2766
    Team Europe
    N. America: +1 (888) 387-8326
    Worldwide: +1 (713) 943-4636
    Fax: +1 (713) 943-4654
    Manager: Sanford Hough
    Echo Team
    N. America: +1 (866) 882-4743
    Worldwide: +1 (713) 378-2710
    Fax: +1 (713) 943-4654
    Manager: Sanford Hough
    Victor Team
    N. America: +1 (866) 864-8476
    Worldwide: +1 (346) 247-3058
    Manager: John Apodaca
    Phone: +1 (713) 947-5405
    Zulu Team
    N. America: +1 (866) 864-8411
    Worldwide: +1 (713) 378-2730
    Fax: +1 (713) 943-4654
    Manager: Justin Murray
    Phone: +1 (713) 378- 8026
    Charter Management Orange
    America: +1 (866) 882-4741
    Worldwide: +1 (713) 378-2705
    Fax: +1 (713) 943-4661
    Manager: Adam Hartley
    Phone: +1 (713) 378-8075
    Charter Management Blue
    N. America: +1 (866) 864-8398
    Worldwide: +1 (713) 378-2783
    Fax: +1 (713) 943-4650
    Manager: Kristina Ellis
    Phone: +1 (346) 247-3193
    Large Aircraft Team
    N. America: +1 (866) 527-4322
    Worldwide: +1 (713) 378-2722
    Fax: +1 (713) 943-4654
    Manager: Sanford Hough
    Foxtrot Team
    N. America: +1 (866) 882-4748
    Worldwide: +1 (713) 378-2703
    Fax: +1 (713) 943-4661
    Manager: Daniel Crouch
    Phone: +1 (713) 378-8179
    Bravo Team
    N. America: +1 (866) 864-8381
    Worldwide: +1 (713) 378-2752
    Fax: +1 (713) 943-4654
    Manager: Alberto Rosales
    Phone: +1 (713) 378-8177