Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Edmond Yuen
Head of Trip Support Services
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Helping you keep your organization moving.

    Our people around the globe.

    Learn more →
  • Explore operational insights from our blog.

    • GDPR and Business Aviation – What you need to know.
      by Kathy Self on August 15, 2018 at 11:30

      On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) went into effect. This complex and far reaching regulation governs how an EU citizen’s personal data can be used and processed by businesses both inside and outside of the EU. It’s impacting industries and companies ... […]

    • UK Charter Permits – Regulatory Compliance
      by Jason Hayward on August 9, 2018 at 11:30

      The processing of charter permits for the UK is managed by the UK CAA. It's important to be aware of the permit request and revision lead time policies. Also, authorities are taking steps to eliminate "grey" charter flights that will affect operators not obtaining necessary authorizations for travel to the UK... […]

    • Operating to Japan – Part 3: Ground Handling, Security & Local Services
      by Hiroshi Higashiyama on July 30, 2018 at 11:30

      Ground handling services in Japan are known for their reliability, quality and high level of customer care. Still, we recommend operators provide advance notification for all required services, fuel uplifts and in-flight catering to ensure any potential delays are avoided. […]

    • Operating to Japan – Part 2: Permits, Slots & CIQ
      by Hiroshi Higashiyama on July 24, 2018 at 11:30

      For most private non-revenue operations to Japan there's no requirement for either overflight or landing permits. However, obtaining preferred airport slots for Tokyo area airports can present challenges from time to time. […]