Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Alan Pong
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Helping you keep your organization moving.

    Our people around the globe.

    Learn more →
  • Explore operational insights from our blog.

    • Operating to Beijing During 2019 China Development Forum
      by Cynthia Zhang on February 20, 2019 at 16:00

      The annual China Development Forum (CDF) 2019 will be taking place March 23-25, 2019 in Beijing. Whether you’re planning to attend or will be in the region, you need to begin planning now, as this is a high-traffic business aviation event, making it difficult to obtain services and parking at Beijing Capital International Airport (ZBAA). The post Operating to Beijing During 2019 China Development Forum appeared first on Universal® Operational Insight Blog. […]

    • Chairman’s Note * Air Culinaire Worldwide expands to Phoenix
      by Greg Evans on February 19, 2019 at 16:00

      Air Culinaire Worldwide can now support your in-flight catering needs at nine Phoenix-area airports (CHD, DVT, FFZ, FLG, GEU, GYR, IWA, PHX, SDL). The post Chairman’s Note * Air Culinaire Worldwide expands to Phoenix appeared first on Universal® Operational Insight Blog. […]

    • The Best Business Aviation Conferences for 2019
      by Anabel Monson on February 13, 2019 at 15:00

      Here are some of the biggest and best conferences for business aviation that should be on your radar for 2019. The post The Best Business Aviation Conferences for 2019 appeared first on Universal® Operational Insight Blog. […]

    • BizAv Planning Tips: London Fashion Week
      by Jason Hayward on February 6, 2019 at 15:00

      London Fashion Week is held twice a year, in both fall and spring, and its part of the “Big 4” international fashion weeks. It brings the who’s who of the fashion world to London, together with a large quantity of business jets in supporting roles. This season’s event—debuting the... The post BizAv Planning Tips: London Fashion Week appeared first on Universal® Operational Insight Blog. […]