Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Alan Pong
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Helping you keep your organization moving.

    Our people around the globe.

    Learn more →
  • Explore operational insights from our blog.

    • Operating a business jet to the Carnival of Venice 2019
      by Gheri Armano on January 23, 2019 at 12:30

      The Carnival of Venice 2018 is an annual celebration of music, culture and costumes and it takes place Jan 27-Feb 15 on Venice island. If you’re attending via general aviation (GA) it’s best to make parking, aircraft support and crew accommodations arrangements as soon as the... The post Operating a business jet to the Carnival of Venice 2019 appeared first on Universal® Operational Insight Blog. […]

    • How the U.S. Government Shutdown could impact your business aviation mission
      by Laura Everington on January 17, 2019 at 11:49

      Since late December 2018, the United States Government has been shut down due to a political dispute. The shutdown has had several impacts on the business aviation industry. With no immediate end in site, here’s what you need to know about how the shutdown could impact your business aviation mission. 1. Customs and Border Protection (CBP) Currently, CBP is affected only with overtime arrivals. It is important that operators communicate directly with their port of entry to clarify any local port impacts on proposed arrival times, especially if the operation proposes to arrive after normal business hours. User Fee Decals […] The post How the U.S. Government Shutdown could impact your business aviation mission appeared first on Universal® Operational Insight Blog. […]

    • Traveling to Rio Carnival 2019: Airports, Parking, Permits, PPRs & CIQ
      by Marcia Taue on January 16, 2019 at 12:30

      This year’s Rio Carnival runs March 1-5 with assorted events ranging from parades, music, and samba hall rehearsals. You can either arrive on the cusp of the activities and dive straight into the festivities or perhaps land in Rio earlier to witness spectacles additional spectacles, such as... The post Traveling to Rio Carnival 2019: Airports, Parking, Permits, PPRs & CIQ appeared first on Universal® Operational Insight Blog. […]

    • Bizav pilots asked to decrease runway occupancy time for arrivals at VHHH
      by Sarah Kalmeta on January 10, 2019 at 19:15

      During its ongoing flow control efforts, Hong Kong Civil Aviation Department (HKCAD) recently observed a documented difference in runway occupancy time for arrivals (ROTA) between commercial and business/GA operators... The post Bizav pilots asked to decrease runway occupancy time for arrivals at VHHH appeared first on Universal® Operational Insight Blog. […]