Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Alan Pong
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Explore operational insights from our blog.

    • OPERATING TO THE CANNES FESTIVAL AND MONACO GRAND PRIX
      by Isabelle Canton on March 21, 2019 at 16:30

      The two largest events on the Cote d’Azur – the Cannes Film Festival and Monaco Grand Prix – will run back to back this year putting additional demands on general aviation (GA) infrastructure, airport slots, parking, support services, crew accommodations and local transport options. The post OPERATING TO THE CANNES FESTIVAL AND MONACO GRAND PRIX appeared first on Universal® Operational Insight Blog. […]

    • Best airport alternates during RAF Northolt’s closure
      by Jason Hayward on March 13, 2019 at 19:24

      The runway at RAF Northolt Airport (EGWU) is scheduled to be closed for seven months in spring 2019. Depending on your final destination, London-Stansted could be a viable solution. The post Best airport alternates during RAF Northolt’s closure appeared first on Universal® Operational Insight Blog. […]

    • How the grounding of Boeing 737 MAX 8 aircraft is impacting business aviation
      by Universal on March 12, 2019 at 19:30

      Following the crash of Ethiopian Airlines flight of a Boeing 737 MAX 8 aircraft earlier this week, several countries’ civil aviation authorities have grounded the aircraft and its variants from landing/departing airports or entering that nation’s airspace. The post How the grounding of Boeing 737 MAX 8 aircraft is impacting business aviation appeared first on Universal® Operational Insight Blog. […]

    • Aviation Ops Update for Japan: New falling objects AIC
      by Hiroshi Higashiyama on March 11, 2019 at 11:00

      Business aviation operators traveling to Japan should be aware a recently published Aeronautical Information Circular on Falling Objects. The full details on what the circular is and what you need to do to comply are below The post Aviation Ops Update for Japan: New falling objects AIC appeared first on Universal® Operational Insight Blog. […]