Our People

Wherever you are. Whenever you need us. We’re here for you.

Plans change on every trip, and each day you face tremendous stress and pressure to keep the guarantees you make to your organization. That’s why it’s so important to have a partner with the global resources necessary to help you overcome any unexpected challenges.

Each and every day, the people of Universal prove they are our greatest asset. And with 1,700 employees and thousands of trusted suppliers around the world, partnering with Universal means you have access to a comprehensive and ever-growing global community of business aviation professionals. No matter the circumstance, we are committed to sharing your sense of urgency and exhausting our global resources to keep you moving.

I am the one...committed to your success.

Wherever you’re based. Wherever you fly. Our team members around the world are committed to one thing – the success of your missions.

Need fuel at 3 a.m.? We’ll make it happen. Lost passport? Sick crew member? AOG situation? No matter the challenge, we have a team member ready and waiting to “be the one” that keeps your trip on track.

Meet some of our team.

Tami Kepner
Manager, Tango Team
Trip Support Services

I am the one…providing timely solutions when you’re in India and your schedule unexpectedly changes.

Alan Pong
Asia-Pacific Operations Center

I am the one…in your time zone. Speaking your language, and supporting your critical mission by helping you to anticipate and adapt to challenges in the Asia-Pacific region.

Rob Jackson
Team Leader
European Operations Center

I am the one…you can lean on to help you navigate Europe’s congested airways, ensuring you reach your destination on time.

Anna Lovelace
Fuel Representative
UVair® Fuel Program

I am the one…providing timely fuel price estimates, making arrangements, and alerting to you to supply issues which may impact your trips.

Andre Camargo
Country Manager
Universal Aviation Brazil

I am the one…helping you navigate Brazil’s complex regulatory and operational environment.

Lorena Carraro
Country Manager
Universal Aviation Italy

I am the one…on the ground in Italy, facilitating your last-minute requests and ensuring we exceed both your and your passengers’ expectations.

Hiroshi “Higashi” Higashiyama
Representative Director
Universal Aviation Japan

I am the one…staying on top of logistical planning for the 2020 Games in Tokyo.

Roger Leemann
Sr. VP, Culinary Operations
Air Culinaire Worldwide

I am the one…providing you with a total in-flight catering experience that your clients will enjoy and makes you look good.

Keith Turpin
CISO
Information Security

I am the one…protecting your sensitive data from cyber-attacks.

Juan Muniz
Supervisor
Global Regulatory Services

I am the one…studying the 500-page monthly FAA advisory, helping you to stay on top of the latest regulations impacting your missions.

Vince Huebner
Director, Human Capital Management
Trip Support Services

I am the one…helping to keep our experts trained, prepared, and ready to anticipate and adapt to our ever-changing industry.

Glenda Lee
Director, Global HR Services
Human Resources

I am the one…ensuring that Universal recruits and retains the industry’s most knowledgeable experts to best facilitate your missions.

  • Helping you keep your organization moving.

    Our people around the globe.

    Learn more →
  • Explore operational insights from our blog.

    • EMISSION SCHEMES ARE CHANGING – November 2018 update
      by Adam Hartley on November 13, 2018 at 12:30

      Keeping up with complex carbon emissions regulations has been a challenge for business aviation operators over the past decade. The task has become more daunting, with two new trading schemes – SWISS-ETS (CH-ETS) and CORSIA – joining the regulatory landscape. The result is there are now three separate emissions programs affecting segments of the general aviation industry concurrently. Understanding the programs’ regulatory requirements, monitoring methodology, tools, deadlines, applicability and exemptions is critical to creating a strategy for compliance. Below is a review and update for all three programs: 1. CORSIA and the future of emission schemes In 2016, ICAO approved […]

    • NEW TEMPORARY CAYMAN ISLANDS PEAK SEASON SLOT RESTRICTIONS AT MWCR
      by Universal on November 8, 2018 at 16:35

      It was just announced that arrival and departure slots will be required for all general aviation flights operating to Owen Roberts International Airport (MWCR) in Georgetown, Cayman Islands from Nov. 18, 2018 through Feb. 28, 2019. For a full breakdown on everything you need to know about operating to the Caribbean during peak season visit our blog article: Caribbean peak season bizjet travel – how to eliminate “island time” ops stress. […]

    • Am I eligible to become a Certified Aviation Manager (CAM)?
      by Jaclyn Gilbert on November 7, 2018 at 12:30

      If you’ve managed to find your way to this article, it’s safe to say you likely work in business aviation (or want to) and are looking for ways to advance your career into a leadership role. A quick Google search for Certified Aviation Manager or CAM will pull up a myriad of good resources and articles explaining the benefits of the program. I won’t rehash those in this article. My intent here is to simply share my personal views on the program, clear up a common misconception, and share what it’s meant for me professionally, allowing you to make your […]

    • Flying a business jet to the Formula 1 Brazilian Grand Prix
      by Marcia Taue on November 5, 2018 at 12:30

      Guarulhos (SBGR) is the preferred airport for many international general aviation (GA) arrivals into Brazil for the Formula One Grand Prix event which runs November 11 and 12. As of October 25, 2017, at 0001, local new long term GA parking procedures go into effect at SBGR... […]