Dear Friends and Colleagues,

If you’ve been in the business aviation industry for a while, like I have, you remember when booking ground transportation required a phone (not smart), e-mail, Excel spreadsheets, and maybe “gasp” even a fax machine.

Fortunately, technology has improved. Unfortunately, however, service has stayed the same – unreliable. This is just a sampling of what our customers would tell us about their ground transport experience with third-party providers.

• “Ground Transportation is my greatest headache.” 
• “The flight was flawlessly delivered, but the car service was a disaster.”
• “We flew all the way to X and the Boss missed the meeting because the car didn’t show up on time.”
• “Changes to the service never get acknowledged by the fleet manager!”
• “Where is my car?!!” 
• “How do you vet your drivers?” 
• “The invoice never arrived!” 

If that sounds familiar, you’re not alone. I experienced many of those pains myself. That’s why we decided to take more ownership of this critical piece of the mission and launch our own joint-venture ground transportation company with Drivania earlier this summer.

With Universal – Drivania Chauffeurs, every order is seamlessly integrated into Universal’s global trip planning and logistics network, so when you make a trip change, the ground transport automatically changes with it. 

When you order ground transport with us, you can count on:

• Instant all-inclusive pricing
• Reliable chauffeur & vehicle details
• Live tracking
• Real-Time service communications
• Immediate invoicing

And we’re continuing to grow and make improvements every day. 

We’re now in 190+ countries at more than 1,000 global locations, with a vetted network of 6,000+ drivers. More importantly, our customers, who have tried it, love it. We currently have a 97 percent customer retention rate.

One of the reasons we are proud to be partnering with Drivania is that they’re more than a transportation company, they’re a tech company. We’re not building for the present – we’re looking at the future…autonomous cars, air taxis, and more.

If you’re planning to be in Las Vegas this week for NBAA 2019 (BACE), I hope you can visit our exhibit #C10630. 

We’ll be doing live presentations on Universal Private Transport Drivania in our booth and our team will be available to talk to you about how we can enhance your ground transport experience.

Hope to see you in Vegas!

Warmest Regards,

Greg