The Need for Change

A Fortune 500 flight department faced a challenging mandate: reduce operational costs while maintaining their high level of service. With multiple international operations, they were spending significant time and money on trip research and feasibility, both through internal man-hours and their external trip support provider. They needed a solution that would allow them to do more with fewer resources.

Finding a Solution

The flight department approached Universal for help tackling the problem. After understanding their challenges, Universal recommended Feasibility-IQ – a powerful software solution that would give their team real-time access to critical trip support intelligence and reduce their reliance on external providers for trip research assistance, while empowering all their people to do research more efficiently.

Empowering the Entire Team

Universal worked closely with the flight department to ensure maximum value across their entire operation:

  • Provided enterprise-wide access to Feasibility-IQ for both schedulers and crew.
  • Ensured all schedulers and crew were fully trained on the application.
  • Worked closely to help the flight department delineate which trip research and planning scenarios were best for Feasibility-IQ and which were best for outsourcing to their Universal Trip Support team.

Measuring the Impact

The flight department saw significant improvements across multiple areas:

  • Reduced reliance on third-party providers for routine trip research.
  • Decreased internal man-hours spent on trip planning tasks.
  • Faster response times to internal trip feasibility requests.
  • More efficient allocation of both internal and external resources.
  • Improved team confidence in making independent planning decisions.

A More Efficient Operation

Today, the flight department operates more efficiently with fewer resources. Both schedulers and crew members confidently handle more trip research tasks independently, only engaging their Universal Trip Support team when trip requests are “green for go!” or when specialized research is needed. This has not only met their cost reduction goals but has also improved their overall operational efficiency.

Take Control of Your Trip Planning

See how Feasibility-IQ can help your flight department do more with less. Calculate your potential savings with our ROI calculator.
Try our Feasibility-IQ Cost Savings Calculator