Customer Service Branding Coordinator Jana Lopez is a member of Universal Aviation Mexico Ops Team. Over her seven years with Universal Jana has been highly regarded among clients for her focus on details and constant ability to exceed customer expectations. Areas of expertise include client relations, client service and timely trip cost estimates. She’s also responsible for Universal Aviation Mexico’s Customer Service Team and maintaining the high standards of the Toluca (MMTO) FBO. Jana works closely with her team to ensure customer service requirements and operations are integrated, with all necessary resources available to support each client request. Prior to joining Universal Jana earned a BA in English, as well as in-service teaching qualification, from Cambridge University. She’s fluent in English, French and Spanish.
