Executive Summary
What this flight department needed
- A way to cut through inbox clutter and minimize missed requests.
- Clear visibility into mission-critical versus informational tasks.
- A secure, centralized space to exchange documents with Universal.
- A consolidated audit trail of every request, response, and document exchange.
What Universal delivered
- uvGO Tasks: a centralized, checklist-style system directly tied to each mission.
- Task visibility with priority levels (Mission Critical, Missing Input, Situational Awareness).
- Secure drag-and-drop document upload and easy response options.
- A project management–style audit trail, capturing all back-and-forth between Universal and the customer in one place.
With email alone, I am always worried something is potentially slipping through the cracks. Now I have a single place that shows me exactly what Universal needs for each trip – plus a full history of everything we’ve sent back and forth. uvGO Tasks has given me peace of mind and confidence that nothing is getting lost.
Story
The Need for Change
Like most flight departments, this team had robust scheduling software as the backbone of its planning. But when it came to actually executing a trip – coordinating internally and with third-party providers – the workflow still defaulted to phone calls and long email threads. This industry norm often buried critical requests in clutter. With action items scattered across multiple messages and channels, dispatchers found themselves spending more time tracking conversations than moving the mission forward – increasing stress and the risk of delays.
Finding a Solution
When invited to beta test uvGO Tasks, the department saw an opportunity to work differently. Universal designed uvGO Tasks as a mission-first communication tool, providing a centralized list of what Universal needed from the customer – from document uploads to service preferences.
Empowering Flight Departments
With Tasks, the flight department could:
- Quickly identify urgent versus FYI requests.
- Respond directly within uvGO, without hunting through email threads.
- Upload documents securely with drag-and-drop.
- View a consolidated audit trail – every comment, every submission, every change – tied to the mission, so nothing gets lost or forgotten.
Measuring the Impact
The benefits were immediate:
- Fewer back-and-forth emails clogging inboxes.
- Faster turnaround on responses to Universal.
- Improved accountability and transparency across the team thanks to the audit trail.
- Better visibility for leadership, reducing risk and improving coordination.
A More Confident Operation
Today, the department approaches each mission with greater clarity and control. Dispatchers feel more in command of their workload, while leadership has assurance that critical tasks are being tracked and completed on time.
“uvGO Tasks transformed how we collaborate with Universal. It feels like mission communication finally caught up with the 21st century.”
Take Control of Your Mission Workflow
See how uvGO Tasks can help your department simplify communication, reduce risk, and keep every mission on track.