Lex den Herder served with Universal from 1977 to 2019. He is an expert in flight operations, ground handling operations, customer support and sales and marketing in business aviation. Before retiring, Lex most recently served as vice president, government and industry affairs for Universal, where he was instrumental in helping educate government and civil aviation authorities around the world on the advantages of business aviation and how they can make their countries' operating environments more business-aviation friendly. A licensed Federal Aviation Administration dispatcher, Lex is a graduate of the Tulane University-Houston's Freeman School of Business and the Rice University Executive Education Program.