Drew Barnes has more than a decade of combined experience working as a corporate dispatcher and in Trip Support Services with Universal. He currently serves as a Customer Experience Coach for the Tango and Zulu Teams and has facilitated more than 16,000 trip legs. A former Dispatch Supervisor for Altria Corporate Services, Inc. (the parent company of Philip Morris and Kraft Foods) and Manager of Scheduling and Dispatching for Kraft Foods, Drew is known for mirroring his clients' sense of urgency and using his experience to ensure every detail – from crew scheduling and duty issues to visa requirements and passenger logistics – is handled correctly.
