Global Concierge Services

A2G was created to drive down operating risk and stress on the ground by providing a higher level of on-site management than what you typically get at challenging and high-risk destinations. This includes destinations:

• That are highly congested to the point where extra attention is needed to ensure consistently smooth service
• With regulations, restrictions, or practices that are not optimal for general aviation (GA) operations
• Not experienced in GA operations
• Lacking infrastructure
• Not experienced in GA large aircraft operations
• Where a Universal Aviation® FBO or ground support location isn’t already established

A2G works as a direct extension of your Universal® trip support team. And A2G is only available on those missions managed by your team.

When you arrange a mission through your Universal® trip support team to a destination supported by A2G, an A2G agent is automatically mobilized to be your extra level of support — when you land and for the duration of your trip.

You can think of each A2G representative as your personal go-to person on the ground.

Each A2G agent provides on-site coordination and QC of all third-party services, 24 hours in advance of your arrival.

• Slots and parking
• Ground transportation
• AOG support
• Customs/Immigration facilitation
• Escorting passengers through the airport
• Managing last-minute changes
• Handling
• Catering

And many of our agents are trained to the same stringent standards for quality, safety, compliance, and customer service used in Universal Aviation® FBOs and ground support locations.

A2G can also help facilitate any off-airport, special, or last-minute requests from passengers and crew.

All of Africa, Argentina, Belgium, Bolivia, Canada, Southern France, Hong Kong, Netherlands, Peru, Russia, Switzerland, U.K., U.S.— and our network is continuing to grow.