Medical Air Charters: Five Indicators of Quality

PT 3 M minute read
Medical Air Charters: Five Indicators of Quality

If a loved one is ill and needs to be transported to a specialized hospital, do you know the available options? Scrambling for services during an emergency only adds to the confusion and unnecessary stress. The best way to prepare is with a plan in place. Air ambulance and medical arrangements give patients the highest service levels and the quickest route to care.

Medical air charters are available for individual patients, family members, and medical providers. In addition, health institutions and insurance companies throughout the U.S. and Europe use medical air charters for special donor replacement and emergency patient transfer services. When planning for medical charters, follow these five indicators for quality service:

1. Medical air charter fleet and staff

Medical air charters should be fully equipped to accommodate the transfer of patients, including those on life support and critical care. Additionally, these flights need to include the latest technology and ensure patients are accompanied by well-trained aero-medical personnel to sustain the patients during flight. The aircraft fleet should be meticulously maintained and medically configured. As a flying intensive care unit, aircraft should be complete with the highest quality safety rating, advanced avionics, and safety features that meet or exceed the Federal Aviation Administration standards.

Patients requiring medical transfer need comprehensive medical treatment by the best aero-medical teams. Be sure to look for access to nurses, doctors, and respiratory therapists, along with other specialty staff required by the patient.

2. All-inclusive door-to-door service

Ground transportation consists of an ambulance and in-flight medical support. The medical support is especially crucial in helping the patient recover and calm the family and friends. Critical care ground transportation, combined with specialized medical services necessary for a successful medical repatriation mission, is also usually provided.

Ambulances and transportation to some hospitals can be arranged in-route for emergencies and prior to departure for less urgent cases. Typically, staff members from the air charter will meet the incoming flights and provide support for patients, especially those travelling alone. Medical air charter support staff will travel with the patient to the hospital and check that they have all that is needed for the patient’s safety, comfort, and care at the destination.

3. Accommodations for family

If family members are present, the medical air charter operator will provide transportation to the hospital, and accommodations will be arranged. The staff of the medical air operator should understand the stressful situation, treating families as if they were their own, using the same care and compassionate service to help ease their situation with utmost care in mind. Be sure you know how many passengers the aircraft can accommodate when coordinating loved ones that will be traveling with the patient.

4. Equipment and relocation service

There are many specialized services, such as equipment and staff, that an aircraft can transfer. For example, neonatal incubators and special traction units can be relocated using medical air charter. Staff members that operate the equipment are also transferred as needed. Additionally, medical air charter can provide repartition of human remains and address the legal formalities associated with this. All cases should be dealt with in a sensitive, discreet, and sympathetic manner.

5. On-call support system

Look to see if you have a dedicated person from the medical air charter staff, crew, or air charter provider service that can be on-call throughout thetransport to answer all your questions and be there for you and your family.


There are many aspects to consider when determining the best medical air charter that fits your needs. The above serves as some of the important items you should check when looking to make arrangements.

A special thanks to Marc Goldfarb, director of Business Logistics at Aitheras Aviation Group, for contributing information to this blog.


If you have any questions about this article or need assistance finding a charter broker for an upcoming trip, contact me at

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