Training: Basic Scheduling and Customer Service

As you earn NBAA Schedulers Professional Development Program Credit (F01/PM2), you'll gain knowledge in:

• Customer service
• Itinerary planning
• Crew scheduling
• Aircraft performance and limitations
• Effects of weather on flight operations
• Flight Status
• Regulations
• Maintaining aircraft, airport, crew and passenger databases
• Collecting and maintaining aircraft and crew historical data
• Emergency response procedures
• Supplemental aircraft arrangements
• Internal and external communications procedures

Additional Information

Courses will be held from 8:00 am-5:00 pm at Universal® Houston headquarters. The seminar fee is $500.00 per person plus $50.00 for course materials per class.

Register online | Hotel reservation assistance

Seminar Dates

Basic Scheduling and Customer Service

• Tuesday, October 26, 2010
• Tuesday, April 5, 2011
• Monday, June 27, 2011
• Monday, September 20, 2011

Ad Hoc Seminars

The course can be brought to your company or organization if you provide the venue and audio/visual needs. Fees for this seminar include a $1,000 per day charge for the instructor, plus course materials of $50.00 per class, per attendee.