Training: Basic Scheduling and Customer Service

As you earn NBAA Schedulers Professional Development Program Credit (F01/PM2), you'll gain knowledge in:

  • Customer service
  • Itinerary planning
  • Crew scheduling
  • Aircraft performance and limitations
  • Effects of weather on flight operations
  • Flight Status
  • Regulations
  • Maintaining aircraft, airport, crew and passenger databases
  • Collecting and maintaining aircraft and crew historical data
  • Emergency response procedures
  • Supplemental aircraft arrangements
  • Internal and external communications procedures

Additional information

Courses will be held from 8:00 am–5:00 pm at Universal® Houston headquarters. The seminar fee is $500 per person per class.

Register online

Seminar dates

Basic Scheduling and Customer Service

  • Tuesday, April 16, 2013
  • Tuesday, October 1, 2013

Ad hoc seminars

The course can be brought to your company or organization if you provide the venue and audio/visual needs. Fees for this seminar include a $1,000 per day charge for the instructor per attendee.

Hotel accommodations

Universal can assist with arranging local hotel accommodations in Houston after you register.