Authors

Aaron Thayer is the General Manager and Director of Sales for The Cleveland Jet Center, the aviation-services provider at Cuyahoga County Airport (KCGF) located in Northeast Ohio on Cleveland’s eastside. The Cleveland Jet Center is also a UVair FBO Network member. Aaron is part of a team that rescued The Cleveland Jet Center from court-ordered receivership in 2012 by implementing a transformative customer-service approach that values relationships over transactions. A graduate of Geneva College, Aaron spent 10 years in full-time ministry before making the transition to aviation. Aaron can be reached at athayer@clevelandjetcenter.com. This guest author’s views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Abel Perez has facilitated more than 13,000 global trip legs since joining Universal Weather and Aviation, Inc. in 1996 and is known for his expertise in acquiring overflight permits. Abel, who currently serves as a Senior Trip Owner on the Universal Bravo Team, holds multiple pilot ratings. Prior to joining Universal, he held roles as a commercial ground handler and flight instructor. He holds commercial, multi-engine, instrument and flight instructor ratings and has First-officer experience with the Hawker 800, King Air and Citation. Abel, who has a bachelor's of science degree in professional aviation from Louisiana Tech University, can be reached at abelperez@univ-wea.com.

Adam Dowley is an expert on air traffic management and business aviation operations to, within, and from Europe. He currently serves as Assistant Manager for the Universal Weather and Aviation, Inc. European Operations Centre in Stansted, United Kingdom. Adam, who first joined Universal in 2010, previously served as an Operations Performance Analyst with Manchester Airport. Adam has a bachelor’s of science degree in air transport management from Loughborough University. You can reach Adam at adamdowley@univ-wea.com.

Universal® Team Manager for Universal's Charter Management Team Orange Adam Hartley has established himself as an expert at helping operators comply with charter regulations worldwide. Although he is best known for his EU-ETS knowledge, Adam's expertise extends to other areas of regulatory compliance issues, such as charter permits, cabotage regulations and more. Adam has been featured in numerous industry trade publications and has contributed guest editorials to Professional Pilot, BART, World Aircraft Sales and Altitudes. You can reach Adam at adamhartley@univ-wea.com.

Adonis Bastos is the Supervisor of the flight coordination office for Universal Aviation Brazil - Sao Paolo. While his areas of expertise cover a full range of general aviation (GA) support services throughout Brazil, Adonis is known for his in-depth knowledge on the ins and outs of Brazilian landing and domestic permits. With nine years in the aviation industry, working for airlines including Delta, Air China and TAM, five years in business aviation, and an educational degree in Air Transportation Logistics, Adonis is a key resource for GA operators heading for Brazil. He’s fluent in English, Spanish and Portuguese. Adonis can be reached adonisbastos@universalaviation.aero.

Alexandra Ferullo is an expert on business aviation trip management, specializing in trips within the United States, Asia, Middle East and Africa. She currently serves as a Senior Mission Advisor on the Universal Weather and Aviation, Inc. Echo Team. Alexandra, who holds a commercial pilot license (single and multi-engine, instrument rated), as well as a Federal Aviation Administration Airline Dispatch Certificate, has been with Universal since 2010. In 2013, she was named Universal's Stellar Customer Service Award recipient. Alexandra, who is fluent in English and speaks conversational Indonesian, graduated cum laude with a bachelor of science in aeronautical science from Embry-Riddle Aeronautical University. She is currently working on her flight instructor certificate and is an active member of the Aircraft Owners and Pilots Association.She can be reached at alexandraferullo@univ-wea.com.

Allie Truesdell served as Business Development Manager for Universal Weather and Aviation, Inc. until April 2017. Prior to joining Universal Weather and Aviation, Inc. in 2010, Allie served as a Customer Service Manager and Operations Manager at several FBOs throughout the United States. Her experience also includes serving as a National Air Transportation Administration operations safety trainer, managing fuel farms and operations at an FBO-level. Allie, also holds a bachelor's of science in accounting & business management and a master's degree in accounting.

Universal Aviation Brazil Country Manager Andre Camargo has more than 20 years’ experience in the aviation industry in both ground handling and flight operations management. Based in Sao Paulo, Andre is an expert on operations to and from Brazil. Andre holds both a law degree from the Universidade Cidade de Sao Paulo and an MBA from Fundação Getulio Vargas. He can be reached at andrecamargo@universalaviation.aero.

Senior Trip Advisor Andrew Bennett is a member of the TSS Foxtrot team at Universal. Andrew’s role is to assist clients, ensure that their missions are a success, and determine exactly what they need in terms of trip support, both in the pre-trip planning phase and on the day of operation. Having worked for several years as an Aircraft Dispatcher and Team Lead in the fractional ownership industry Andrew knows what it takes to support even the most demanding mission requirements. He works diligently to ensure all trip planning details are taken care of while communicating with clients and explaining what is needed to ensure the smoothest and most successful mission. Andrew is an FAA certified dispatcher and commercial pilot, and has a BS in Aviation Technology from Everglades University. He can be reached at andrewbennett@univ-wea.com.

Angela Davis is a Trip Owner in Trip Support Services and has been in the industry almost seven years. With expertise in production support and regulatory services, Angela is focused on continually developing her training, project management and customer service skills. Recently recognized with a Stellar Customer Service Award, Angela is particularly adept in customer service and has received a number of compliments. To this end she has also worked as a mentor in promoting excellent client relationships. She can be reached at angeladavis@univ-wea.com.

Augusto Nunes worked for Universal Aviation Brazil until May 2016 and at the time of his departure held the position of Universal Aviation Brazil Operations Manager. He has previous industry experience in Ground Handling Coordination and has been a professional attendee at LABACE since 2009. Augusto has a Bachelor degree in Civil Aviation from Sao Paulo’s Laurent University and an MBA from Fundacao Getulio Vargas..

Barry Burton has over three decades of experience in the aviation industry and more than 15 with Universal Weather and Aviation, Inc. A 15-year veteran of the Royal Air Force, since joining Universal in 2000, Barry has gained experience in multiple roles, including Trip Support Services, Flight Planning, and UVair Fuel. Prior to joining Universal, Barry served in Air Traffic Control and Operations & Mission Planning for the military, as well as Operations Controller for two different charter airlines. Barry’s business aviation expertise has been recognized by industry associations and publications, and he has been asked to speak at the National Business Aviation Association’s International Operators Conference. Barry can be reached at barryburton@univ-wea.com.

As Domestic Supply Manager, UVair Fuel Program, Bill Kosman has the instincts and ability to understand the complex world of aviation fuel management, logistics, and supply. Having worked in the aviation industry for almost 30 years, Bill is the expert to speak to on any topic related to fuel purchasing, fuel quality, logistics, FBO management or how to obtain the best and most reliable contract fuel. He can be reached at billkosman@univ-wea.com.

Dr. Robert Baron is the President and Chief Consultant of The Aviation Consulting Group. He has over 24 years of experience in the aviation industry. As a consultant, he has assisted a multitude of aviation organizations in the development of their Human Factors, SMS, CRM, and LOSA training programs. Dr. Baron is also an adjunct professor at Embry-Riddle Aeronautical University and teaches courses on aviation safety and human factors subjects. Dr. Baron can be contacted through his company’s Web site at www.tacgworldwide.com. This guest author’s views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Bobby D. Butler, Jr. worked at Universal until February 2016. While at Universal, he served in several positions, including Vice President, Chief Compliance Officer and Director of Internal Audit. Bobby is a certified Compliance and Ethics Professional and holds a Masters in Business Administration - International Business with honors from Our Lady of the Lake University, San Antonio, Texas. In addition, he holds a BA in Political Science from Loyola University, New Orleans, LA and completed a fellowship from Loyola's Institute of Politics.

BP Tan currently serves as Sales and Supply, Asia-Pacific Region, UVair® Fuel Program. Based in Singapore, BP joined UVair in 2009 as a fuel consultant, utilizing his knowledge of aviation fuel in both the sales and supplier spectrums to help increase UVair’s presence and value to clients throughout Asia. BP has a bachelor’s degree from the National University of Singapore and is currently working on an MBA in Aviation with Embry Riddle Aeronautical University. He can be reached at boontan@univ-wea.com.

Brendon Sadler served as General Manager of Universal Aviation Australia until 2014. Prior to joining Universal Aviation, Brendon served two decades in the Royal Australian Navy in the Combat Systems Branch where he gained considerable military aviation knowledge.

Brian Myler is Director of Sales and Marketing at Ambassador Jet Center, an FBO located at Dallas Executive Airport (KRBD) in Dallas, Texas, and a member of the UVair FBO Network. Brian is experienced in business aviation operations and can be reached at BMyler@ambassadorjetcenter.com. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Brunel Cesar is a Senior Trip Owner on the Charter Management Team with Universal Weather and Aviation, Inc. and has been in the aviation industry over eight years. With areas of expertise in charter operations and permits, Brunel enjoys assisting operators with the complexities of planning their trips for both international and domestic missions. Brunel has a Bachelor of Science degree in Aviation Business Administration, Airline Management and International Business and has been recognized as Employee of the Month at Universal Weather and Aviation, Inc. He can be reached at brunelcesar@univ-wea.com.

Carol Martin is the Top Dog and CEO of Sit 'n' Stay Global, LLC and developed the first set of standardized pet safety protocols for pets flying in aircraft cabins. She began her career in aviation as a commercial flight attendant with Delta Air Lines, where she founded the charitable foundation "Wings of Angels" to assist passengers who had to travel alone with special needs. Her bachelor's degree in business and CPA allowed her to successfully build this program into a thriving system to help passengers navigate commercial travel with the help of airline volunteers. Upon making the transition to corporate flight attendant in 2006, she saw the need to define the standard of care for pet passengers in general aviation and developed clear, concise pet safety protocols. She is an instructor for the American Red Cross in pet first aid and CPR, has studied pet nutrition and behavior and is an advocate in the fight against canine cancer. Her company provides trained crew members who can provide world-class human and pet in-flight service, and she teaches in-flight pet safety and first aid to flight departments and aircraft owners who wish to learn these skills for their own operations. You may learn more about these services at www.sitnstayglobal.com or e-mail Carol at sitnstayglobal@gmail.com. This guest author's views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

C. Gregory Evans is Chairman of the Board for Universal Weather and Aviation, Inc. and a vocal and active advocate for business aviation. Mr. Evans has been with Universal since 1978 and currently serves as a member of the National Business Aviation Association’s Associate Member Advisory Council. Prior to serving as Chairman, Mr. Evans served as flight supervisor for two years and Vice President, Operations Officer for 18 years. Mr. Evans earned his Bachelor of Arts degree in Business and Marketing from the University of St. Thomas in Houston, Texas. He is also extremely active in the community, supporting organizations such as the Juvenile Diabetes Research Foundation and donating the usage of Universal’s business jet to assist non-profit organizations, including the Corporate Angel Network, Impact a Hero and Operation Mend.

A Universal employee since 1988, and with 35 years of aviation experience, Strategic Accounts Manager Large Aircraft Team, Charles Gabb, specializes in providing on-site management of arrivals and departures for VIP and large aircraft operations in the Western Hemisphere. Charles has extensive background and familiarity in all aspects of large aircraft support – including diplomatic protocol, Customs and Border Protection clearances, ground handling support, gourmet catering, ground transportation, and hotel accommodations. Charles frequently travels to destinations within the Western Hemisphere to ensure that all support services are administered in a professional and timely manner. Charles excels at developing relationships with vendors and negotiating the best pricing possible for his clients. He also spends considerable time checking invoices to ensure that charges are correct for the services rendered. His dedication and attention to detail helped save clients tens of thousands of dollars. Charles can be reached at charlesgabb@univ-wea.com.

A member of Zulu Team's Trip Support Operations since 2010, Christopher Bankston is considered a valuable resource by his clients. With particular expertise on planning and managing operations to Africa, Asia, Europe and the Middle East, Christopher has demonstrated his abilities in achieving positive results, even in difficult situations, for clients with urgent or last minute missions. His prior work experience in sales and finance management has helped develop his attention to detail and work ethic in establishing the best possible partnerships with his clients. Christopher can be reached at christopherbankston@univ-wea.com.

Christopher Barnes has areas of expertise in client operations to many areas of the world – including Europe, the Middle East, and the Far East. With more than three years’ experience in the industry, Christopher always approaches trip planning systematically and with great attention to detail. A graduate of Texas A&M University, with a bachelor’s degree in business administration, he is a member of Toastmasters International, was a recipient of the NBAA S&D Scholarship Fund, and obtained his aircraft dispatcher license in 2015. Christopher enjoys making a 100% effort into researching and implementing the best client options for flight missions. He can be reached at christopherbarnes@univ-wea.com.

Claudio Stamper is managing director of Universal Aviation Aruba – Oranjestad. Claudio has been in the aviation industry for 30 years – the past 10 with Universal – and is often interviewed by local media as a subject matter expert on general aviation in Aruba and the Caribbean region. An aircraft technician by profession, and a Director of Maintenance in the past, Claudio moved up through various management positions over the years prior to taking up overall management responsibility for Universal Aviation Aruba. He can be reached at claudiostamper@univ-wea.com.

Cody Coe joined Universal Weather and Aviation, Inc. in 2004, and has since established himself as an expert on international operations for both business jets and helicopters, specializing in ops to Venezuela and Fiji, among other locations. Cody currently serves as a trip owner on the Bravo Team. He is also an expert in hotel accommodations, having previously served on the Universal Hotels Team. You can reach Cody at codycoe@univ-wea.com.

Craig Dillon has been an associate trip owner with Universal Weather and Aviation for three years. A Federal Aviation Administration-licensed dispatcher and NBAA scholarship recipient, Craig has many areas of expertise – including trip scheduling and international trip planning. With a high level of customer commitment, Craig works to ensure the success of each and every client flight. He can be reached at craigdillon@univ-wea.com.

Supervisor, Hotel Accommodations Craig Nussman has been with Universal Weather and Aviation since 1997. Over this time he's developed extensive expertise in handling special client accounts, including support of both crew and VIP passengers. Formerly a member of Universal's Large Aircraft Team, Craig knows the "ins and outs" of sourcing services for clients include hotel accommodations, that meet his clients' particular needs. A graduate of the University of Houston (Clear Lake), with a B.A. degree in History, Craig can be reached at craignussman@univ-wea.com.

Curtis Ford has more than four decades of experience as a meteorologist, including nearly 30 years in the United States Navy where he retired as a Lieutenant Commander. Curtis served at Universal Weather and Aviation, Inc. for approximately 18 years and at the time of his leaving held the position of Manager of Weather and Flight Planning.

An FAA-Licensed Dispatcher, Christine Vamvakas is an expert in all areas of trip support services, including TSA Waivers, international visa requirements, aircraft fuel ranges, operations in Greece, and charter operations throughout Europe. A native of Greece, Christine is fluent in Greek and has more than a decade's experience working in trip support services with Universal Weather and Aviation, Inc. Having served as Master Trip Owner and Team Lead for Universal's Charter Management Team, Christine has facilitated thousands of international trip legs and uses that experience in her role as Universal's Operations Communications Manager. Christine holds a bachelor of science degree in business management and a master's degree in business administration. Her expert commentary has been included in multiple business aviation publications. You can reach Christine at christinevamvakas@univ-wea.com.

Managing Director of Universal Aviation China Cynthia Zhang has responsibility for coordinating client operations throughout the country in addition to administration and finance oversight. Over her eight plus years with Universal, Cynthia has developed many areas of expertise within the region and is appreciated by clients for her consistency in thinking ahead and providing considerate customer service with a ‘can do’ attitude. With a Bachelor degree in accounting, and fluency in both English and Mandarin, Cynthia is ready to assist with any and all operator requirements within China. She can be reached at cynthiazhang@univ-wea.com.

Daniel Crouch currently serves as the Team Manager for the Universal Weather and Aviation, Inc. Foxtrot Team. He is an expert at facilitating hard-to-get business aviation permits and was able to receive permits to the first-ever demo flights within Russia. Since joining Universal in 2001, Daniel has facilitated approximately 10,000 trip legs, including many to Asia, South America, and Europe. Daniel has shared his trip planning expertise in industry publications as well as served as a speaker at events such as the National Business Aviation Association Schedulers & Dispatchers Conference. He can be reached at danielcrouch@univ-wea.com.

Daniele Ceccato has an extensive range on hands-on operator support experience, built up over the past 10 years, but he’s also a commercial pilot – with a rating from the Oxford Aviation Academy – and has on-the-job experience as a technical support manager. He served at Universal Aviation Italy – Venice until 2014 and at the time of his departure held the position of Station Manager.

Universal Aviation Brazil Ops Flight Coordinator Daniel Pinto da Silva has been in the industry close to 10 years with areas of expertise in operations, customer service and ticketing. Well respected for his consistently excellent work and dedicated customer focus, Daniel has moved up quickly within the world of general aviation handling. He looks forward to helping each operator to ensure the trip to Brazil is both an efficient and rewarding experience. Fluent in English, Portuguese and Spanish, Daniel can be reached at danielpintodasilva@universalaviation.aero.

Air Service Hawaii – Hilo Manager Daniel Treas has a strong and varied background in the aviation industry, including 24 years as purser/flight attendant for corporate and commercial operations, as an FBO Concierge, and – since 2007 – as base manager of Air Services Hawaii's PHTO facility. Daniel promotes a "safety first" culture and works to create a positive work environment. A recipient of the National Weather Association 2004 Team Excellence Award and a 2006 Customer Service In-Flight Champion, Daniel is a graduate of Oglethorpe University and Hawaii Pacific University and is conversant in Japanese.

Long-Range Forecaster/Planner Dave Houle has been involved in the aviation industry for almost 40 years. He’s also cross-trained and worked in the industrial and marine sectors of the industry. As an employee at Universal for 28 years, and a long-standing member of the American Meteorology Society, Dave has gained extensive experience in all aspects of weather forecasting. His level of expertise within his chosen field has led to widespread recognition from both his clients and peers. A graduate of St Bernard’s Boys High School in Montville, Connecticut, Dave is fluent in French as well as English. He can be reached at davehoule@univ-wea.com

Senior Trip Support Specialist Dave Saunders has particular areas of expertise in the Southeast Asian region – including China, Hong Kong and the South Pacific Islands – as well as with Africa and Middle East operations. With 34 years in the aviation industry, and the previous 7 years with Universal, Dave is well known for creating workable solutions for difficult problems. For many Universal clients Dave is their "go-to guy" should issues develop in the pre-trip planning process, during active trips away from home base and/or in the event of a flight diversion requiring immediate attention. A recipient of both Employee of the Month and Unsung Hero awards, he's also a certified instructor for ramp ops, weight/balance load control and airport operations for both major and remote destinations worldwide. Dave earned a degree in Business Management at Virginia Tech and says that he's always in the process of learning. He can be reached at davesaunders@univ-wea.com.

Dave Weil is the CEO and founder of Flight Dept Solutions, LLC, where he and his team help clients buy aircraft and determine the most efficient way to operate them, with a focus on providing customized solutions for each client. His career in aviation spans more than two decades serving in senior executive positions with prominent business aviation companies, including 17 years at TAG Aviation USA where he was CFO and Executive Vice President. He also led TAG's expansion into Asia and served as the first managing director for TAG Aviation Asia. Dave possesses a CPA and MBA and is a former chairman of the National Business Aviation Association (NBAA) tax committee. He can be reached at dweil@flightdeptsolutions.com or 650.619.5232, or you can connect with Dave on LinkedIn. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

David Burger served at Air Culinaire Worldwide until 2014 and at the time of his departure held the position of General Manager and Executive Chef of the Virginia Kitchen. David attended culinary school at Stratford University and graduated with honors. While fairly new to in-flight catering, David has built up a solid and varied ground-based catering background over the past 12 years. He even managed to cater 83 weddings during 2011. Over the years he’s won numerous Chamber of Commerce catering awards in categories including best appetizer, entrée and dessert. David also claimed the 2006 Mexican Avocado Growers Association Grand Prize for his one-of-a-kind Avocado Crab Cheesecake. David enjoys sharing his passion for food and is continually inspired by the many unique challenges that make up the world of aviation catering. Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 21 owned-and-operated kitchens and hundreds of associate catering partners on six continents, business aviation organizations receive the total in-flight catering experience from one resource, Air Culinaire Worldwide.

David Butler is a Senior Mission Advisor with Universal's TSS Foxtrot Team. He's been in the general aviation (GA) support business for over eight years with areas of expertise in African operations as well as in ferry and experimental flight operations. He's also had considerable experience in flight planning for short range aircraft missions. David is adept in assisting operators of range-restricted aircraft achieve maximum operational and mission flexibility. The recipient of a Stellar Customer Service Award, David's focus is always on maximizing operating options and trip planning opportunities for his clients. He can be reached at davidbutler@univ-wea.com.

David James (DJ) Lewis is a Mission Advisor on the Foxtrot Team and he’s been with Universal more than two years. David works directly with clients to ensure they get the services they need, with a goal to ensure client missions are as smooth and successful as possible. With 15 years’ experience in logistics, and several years as a travel agency visa/passport expeditor, David has the organizational skills and instincts to problem solve quickly and effectively. The recipient of a Stellar Customer Service Award and a Team Security Champion in Production Floor Training David enjoys maximizing mission success for his clients. He can be reached at davidjlewis@univ-wea.com.

Dean Andrew Kantis is the CEO/Founder of Charter My Jet, a Fort Lauderdale, Fla.-based company that “matches” both aircraft owners with Part 135 charter operators who are the best match for their clientele. Kantis, also founded Micro Jet Network in 2006, is a licensed aircraft consultant/broker and an expert in selling jet aircraft as well as “matching” buyers and sellers of Part 135 charter companies. In 1999, Kantis experienced complications to his eyesight following LASIK surgery and is still searching for a cure. Kantis can be reached at dk@microjetnetwork.com. This guest author's views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Delmark Muir is an expert on operations and ground support to Costa Rica. Since joining Universal Aviation in 2006, Delmark, who is fluent in Spanish and English, has served as Managing Director Universal Aviation Costa Rica, where he leads all ground support activities at San Jose and Liberia. You can reach Delmark at delmarkmuir@universalaviation.aero.

Derek Collins has more than a decade’s experience working in ground support in Ireland. He is an expert at providing ground handling services to business aircraft throughout Ireland. Based in Shannon, Ireland, Derek has unique expertise in the United States Customs and Border Protection’s pre-clearance facility at Shannon, which allows operators to pre-clear all U.S. Customs and proceed directly to a number of destinations within the U.S. A member of the Shannon Airport Operations Committee, Derek works closely with airport authorities and CBP as an advocate on behalf of business aviation operators traveling to Shannon or using Shannon as a tech stop. Derek, who has a degree from the University of Limerick, can be reached at derekcollins@universalaviation.aero.

Dietmar Duller is the founder and course leader of Swiss-based corporate flight attendant training specialization company Training Solutions. Since 2007 Training Solutions has helped over 900 flight attendants from 50 countries participate in more than 135 training courses all over Europe, in the Middle East, and in Northern and Western Africa. Dietmar can be contacted through his company site or at dietmar.duller@trainingsolutions.ch. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Dimitra Kiriakopoulou is the operations and customer care director for Universal Aviation Greece – Athens. Based in Athens, Dimitra has nearly a decade's experience in the business aviation industry and with Universal Aviation Greece – Athens. An expert in business aviation operations to Greece, Dimitra is fluent in Greek, Italian, and English. Dimitra can be reached at dimitrakiriakopoulou@universalaviation.aero.

Dinesh Gharai served as Manager, Government Relations, Ops, and Permits for Universal Aviation India – New Delhi until 2014. In the aviation industry for 26 years, Dinesh has been awarded Best Professional Award of the Year, for several years, by the Indian Air Force and has earned several university degrees, including an MBA. Dinesh is fluent in both Hindi and English.

Dmitry Konovalov is an expert on operations, permits and ground support for business aviation in Russia. Dmitry, who has more than 13 years’ experience in business aviation, currently serves as General Director, Universal Aviation Russia – Khabarovsk. Based in Khabarovsk, Russia, Dmitry is fluent in Russian and English. An active member of the Russian Business Aviation Association, Dmitry has a degree from Pacific State University. You can reach Dmitry at dmitrykonovalov@universalaviation.aero.

Drew Barnes has more than a decade of combined experience working as a corporate dispatcher and in Trip Support Services with Universal. He currently serves as a Customer Experience Coach for the Tango and Zulu Teams and has facilitated more than 16,000 trip legs. A former Dispatch Supervisor for Altria Corporate Services, Inc. (the parent company of Philip Morris and Kraft Foods) and Manager of Scheduling and Dispatching for Kraft Foods, Drew is known for mirroring his clients' sense of urgency and using his experience to ensure every detail – from crew scheduling and duty issues to visa requirements and passenger logistics – is handled correctly. Drew can be reached at drewbarnes@univ-wea.com.

Earnest Rocha is Master Mission Advisor on the Bravo Team at Universal Weather and Aviation, Inc. He's been involved in the aviation industry for more than 14 years and, currently, has areas of particular expertise in both Central and South America. Active in the U.S. Navy for five years, and with 6.5 years and counting in the Navy reserves, Earnest enjoys the challenges of helping his clients manage successful and trouble-free operations to all areas of the world. He's fluent in both Spanish and English and routinely works on resolving any day-of-operations issues that may come up. Earnest can be reached at earnestrocha@univ-wea.com.

An expert on operations to Asia, Edmond Yuen has more than 10 years' experience in business aviation. Edmond, who currently serves as head of Universal® Trip Support Asia, is based in Hong Kong and is fluent in Mandarin, Cantonese, and English. Prior to joining Universal, Edmond served eight years as an operations manager for a major Asian charter company. Edmond's expertise in operations is recognized throughout the business aviation industry, and he is frequently requested to speak on panels at events such as the Asian Business Aviation Conference and Exposition, as well as by industry publications. Edmond, who is a private pilot, can be reached at edmondyuen@univ-wea.com

Emily Zhao has worked in the aviation industry since 2004 and is an expert in flight operations within China, including permits, arranging third-party suppliers, ground support and more. Prior to joining Universal Aviation China, Emily, who is based in Guangzhou, China, worked in the operations department for a Japanese airline. Fluent in Mandarin and English, Emily attended the Civil Aviation University of China where she majored in automation. Emily can be reached at emilyzhao@universalaviation.aero.

Enrique Camarena has been with Universal Aviation Mexico for two years and holds the position of Manager of Operations at for our Toluca location. Enrique has a 14 year background in commercial aviation specializing in passenger service. Additionally, he held the position of Airport and Regional Operational Manager for another airline His current responsibilities are to oversee the catering, dispatch, customer and line service departments. Enrique is fluent in both English and Spanish, has been trained as a ground security coordinator and safety procedures for ground handling operations. He can be reached at enriquecamarena@universalaviation.aero.

Master Trip Owner Eric Stanley joined Universal in 2005 and has facilitated more than 5,370 client trip legs – mostly into Europe, Africa, Australia, and the Middle East. Eric always takes the time to develop an intimate understanding of client operating preferences – to anticipate their needs and better understand their definition of “success.” He has a particular area of expertise in handling Royal and VVIP flights. An FAA licensed dispatcher, Eric has been immersed in the aviation industry for more than 21 years. He served three years with a U.S. Navy F/A-18 squadron, worked as a ramp agent with Continental Airlines, and was a key member of Universal’s hotel and crew accommodations team. Eric can be reached at ericstanley@univ-wea.com.

Eusebio Torres Jr is a Senior Trip Owner on ELATE team. Eusebio is a solutions-orientated professional with expertise in general aviation (GA) handling worldwide. Over his eight years with Universal he has also gained particular experience and expertise in handing larger aircraft and Korean-based clients. The recipient of a Universal "Winning" award in 2013 Eusebio has travelled to Korea twice in order to build relationships and better understand the particular needs of his clients. He can be reached at eusebiotorresjr@univ-wea.com.

Trip Cost Estimator Fred Quinonez has been in the aviation industry almost 24 years and tis an expert at estimating general aviation (GA) trip costs. Fred takes a comprehensive approach in proactively estimating costs for upcoming client trips and recently received an Employee of the Quarter award. With a background that includes over 10 years with the U.S. Navy, 4 years in active reserves with the U.S. Air Force and a degree in Electronics Engineering Technology, Fred has enjoyed a varied career and has established a wide range of expertise throughout the industry. He can be reached at fredquinonez@univ-wea.com.

Fred Towers has nearly 30 years of experience in aircraft operations in corporate aviation. He worked for Universal Weather and Aviation, Inc. until 2013 and served as Service Enhancement Program Specialist based at Universal's Teterboro, NJ office. An outstanding teacher and orator, Fred has helped countless flight departments and operators around the world maximize the value of a company aircraft as a business asset through his comprehensive and educational presentations and courses. Fred began his career in aviation with the U.S. Air Force's Air Weather Service in 1969 before becoming flight controller for Transamerica Airlines. Fred transitioned into business aviation in 1981. Since that time, he has served in roles with Lockheed Jetplan, working at its International Flight Services desk where he assisted clients with international trip planning and arrangements; with Wayfarer Ketch Corporation as Lead Scheduler/Dispatcher for 16 years; and with General Electric Corporate Air Transport as Lead Dispatcher, before joining Universal in 2002.

Gavin Naude has more than 29 years of aviation experience and is an expert on all aspects of aviation insurance. Gavin, who currently serves with specialist aviation brokerage firm, Luftfahrt-Versicherungslösungen AG (LFV), is based in Zurich, Switzerland. Prior to joining LFV in 2005, Gavin, an aircraft owner and pilot, helped establish a large and successful aviation brokerage in South Africa, as well as having been involved in setting up a very successful underwriting company in Australia. Gavin can be reached at Gavin.naude@lfv-ag.ch. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Georgia Pappas has more than six years’ experience with Universal Aviation Greece – Athens and is an expert on ground support operations throughout Greece and Europe. In her current role in Customer Relations, Georgia’s responsibilities include flight coordination in the Universal Aviation Greece – Athens headquarters, ramp supervision of ground support services, and collaborating with agents at all ground support locations throughout Greece. Fluent in Greek and English, Georgia, who is based in Athens, has represented Universal Aviation at global industry events, including the European Business Aviation Conference and Exposition. Georgia can be reached at georgiapappas@universalaviation.aero.

Gheri Armano works at Universal Aviation Italy – Venice operations office as the Supervisory Representative and supports arriving clients from all over the world. Whatever you mission requirements are to Venice – private or charter – Gheri is ready to assist with a superior level of client service and support. He is fluent in Italian, English and French and can be reached at gheriarmano@universalaviation.aero.

Senior Mission Advisor Giancarlo Gelpi worked for Universal through January 2016. During his time at Universal, Giancarlo earned a reputation as a subject matter expert on all areas of trip support services, particularly obtaining challenging permits. Giancarlo, facilitated more than 8,000 global trip legs in his career, is known for his calm, steady demeanor and sense of humor, which have helped him build a rapport with civil aviation officials around the globe on behalf of his clients. He has also shared his expertise on international operations with many industry publications.

Ginger Chang has been with Air Service Hawaii since 1994 and is an expert in ground support in Hawaii, customer service, corporate flight attendants and aircraft dispatch. Ginger currently serves as operations manager, Air Service Hawaii – Lanai, and Air Service Hawaii – Kahului. Prior to joining Air Service Hawaii, Ginger served as a contract flight attendant for business aviation. Ginger has completed National Air Transportation Association Safety 1st Professional Line Service training and is fluent in Korean and English.

Godlove Gordon Lwendo is an Operations Officer at the Kilimanjaro Aviation Logistics Centre (KALC) team – a Universal Affiliate. Having started his career with Universal seven years ago, as a Permits Officer, Godlove is now responsible for permits and handling requests in the African region. Previously a Meteorology, Forecasting and Briefing Officer for the Tanzanian Meteorology Authority, Godlove brings a very strong background in aviation and aircraft knowledge, along with African CAAS experience, to his present position. Godlove studied meteorology at the Institute for Meteorological Training and Research in Nairobi and was awarded a WMO Class II degree in Aeronautical Meteorology. He is fluent in both English and Swahili. If you're heading to Africa and looking for great knowledge and experience in dealing with African authorities and setting up the most reliable and on time ground handling support be sure to get in touch with Godlove. He can be reached at godlovelwendo@universalaviation.aero.

With more than three decades of experience in business aviation and ground support, Gonzalo Barona, Managing Director, Universal Aviation Spain, is an expert on all aspects of operations to Spain. Gonzalo, who is based in Madrid, has been with Universal since the 1970s and has coordinated ground support and logistics for thousands of operations in that time. Gonzalo can be reached at gonzalobarona@universalaviation.aero.

Universal Aviation Spain – Madrid Station Manager Gonzalo Barona Jr. has been immersed in the aviation industry for 10 years. His areas of expertise include slot coordination, flight plans, CDM, ground handling support and administration. Clients appreciate Gonzalo's ability to fine tune slot requirement and revisions – facilitating short notice requests and last minute schedule changes. An engineer by education Gonzalo is fluent in English, French and Spanish with some Italian and Portuguese. He can be reached at gonzalobaronajr@universalaviation.aero.

Greg Linton, Team Lead, ELATE Team, is known as a solutions-oriented problem solver. He's also known as an expert on operations around the globe, particularly to Europe, Africa and China. Since joining Universal in 2000, Greg has facilitated more than 9,100 trip legs. He has represented Universal at numerous industry tradeshows and conventions including the European Business Aviation Association Conference & Exhibition and the National Business Aviation Association Conference. Greg has also been interviewed for and contributed articles to many industry publications. Prior to joining Universal, Greg served as an aircraft maintenance administration supervisor in the United States Marine Corps. Greg holds a bachelor's degree in aviation management. He can be reached at greglinton@univ-wea.com.

Hassan Hilliard is an expert in facilitating trips for global charter operations. Hassan, who has been with Universal Weather and Aviation, Inc. since 2007, currently serves as a senior trip owner on the Charter Management Orange Team. Prior to joining Universal, Hassan worked at two different FBOs, where he gained expertise on short-notice ground handling and permits. Hassan has first-hand knowledge of the Hong Kong, Macau, and Singapore airport/FBO systems through his time spent on-ground in South Asia assisting our Asia-Pacific Operations Center. Another of Hassan’s areas of expertise is using his knowledge to help clients determine trip and itinerary feasibility. Hassan can be reached at hassanhilliard@univ-wea.com.

Hiroshi “Higashi” Higashiyama, representative director of Universal Aviation Japan – Tokyo, has over 17 years of experience in the aviation industry in ground support and operations and is an expert on operating to Japan. Higashi's expertise has earned him numerous invitations to speak both domestically and internationally at major industry events and conferences such as the National Business Aviation Association Conference. Higashi, who is based in Tokyo, along with the staff of Universal Aviation Japan – Tokyo, provided around-the-clock services for business aviation clients and humanitarian flights operating into Japan following the devastating earthquake and tsunami in 2011. He is also a member of the Japanese Business Aviation Association and works closely with local government officials to help improve business aviation infrastructure, processes, and procedures throughout Japan. He can be reached at hiroshihigashiyama@universalaviation.aero.

Hussein Qubah is Manager, Operations and Administration for Kilimanjaro Aviation Logistics Centre (KALC) – a subsidiary of Universal Weather and Aviation, Inc. Having been with KALC for over 10 years, Hussein has general management responsibility for both operations and office administration and ensures that client expectations are exceeded through delivery of a total quality service. He’s appreciated by clients for quick/timely permit turnarounds, leveraging expertise in African business aviation and providing high levels of customer service. Previous to his current position Hussein worked as Permits Officer and then as Team Lead Operations. Hussein is a graduate with a BA degree in Industrial Production Economics/Labour and HR and is fluent in both English and Swahili. Known for his abilities in team building, operations management and successfully organizing all manner of permits Hussein’s goal is to ensure smooth and trouble-free client operations through the region. He can be reached at husseinmaulidqubah@univ-wea.com.

Isabelle Canton is senior Universal Aviation representative – south of France. With 19 years' experience in the industry – most of that involved with General Aviation (GA) in the south of France – Isabelle describes her role as a mix between a handling agent and a concierge. With her extensive knowledge of this important and often challenging part of the world, Isabelle is a valuable resource in optimizing all facets of a client trip to the region. Prior to joining Universal Aviation, she worked in the Paris area as a charter airline and crew scheduling representative and then spent the next 16 years as a GA handling agent in the south of France. Isabelle can be reached at cantonisabelle@universalaviation.aero.

As Master Trip Owner on the X-ray Team, Jacob Reader is well versed in all aspects of international trip planning – from routine planning considerations to successfully managing any out-of-the-ordinary trip requests or situations. Charter operators have specialized needs and Jacob provides tailored/personalized services with seamless coordination of all flight details. Over his nine years in the industry Jacob has been recognized with multiple 'Employee of the Month' and 'Above and Beyond' awards. His areas of expertise encompass the full range of charter management services and, specifically, operations to Europe and Asia Pacific. Jacob earned an Aviation Degree from San Jacinto College. He can be reached at jacobreader@univ-wea.com.

UBjet Aviation Chief Executive Officer Jason Jaeseong Lim has over 25 years’ experience in the aviation industry, both scheduled commercial and business aviation. Over the years he’s been closely involved with everything from flight dispatch, scheduling and duty manager responsibilities. Previously he’d spent over 20 years as Operations Manager in the commercial airline industry, including several years working on private jet teams. He has deep knowledge of the local business aviation industry and is known for outstanding client service and effective communication abilities. In addition, he works closely with local government authorities to improve aviation infrastructure, processes and procedures for business aviation throughout Korea. A graduate of Korean Aviation University Jason is fluent in both English and Korean and well versed in all aspects of international general aviation support. He can be reached at jason.lim@ubjetav.com.

James Burkhalter is an accountant with expertise in transactional taxes, including value added taxes applied to business aviation operators for aircraft handling, maintenance, supplies, aircraft importation, and fuel. James served at Universal Weather and Aviation, Inc. from 2010 until 2013 and at the time of his departure he held the position of Senior Transaction Tax Analyst.

Founder and Principal of Gray Stone Advisors, James (Jim) Lara has been passionate about aviation since childhood. Since 1996, Jim has transformed Gray Stone into a full-service Business Aviation consulting firm. Combining his 40+ years as a pilot with his corporate experience, Jim and his team speak the language of business as well as the business of aviation. Their vast expertise and hands-on approach have helped Business Aviation leaders to develop high-performing individuals and teams, align those teams with their enterprise's goals, and enable operations to regain stability, traction and profitability. He can be reached at jlara@graystoneadvisors.com or 865-357-5077. You can learn more about metrics and speaking the language of business via the Gray Stone Advisors blog. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

A lifelong aviation enthusiast with nearly 15 years in the field, pilot and flight instructor Jason Davidson is an expert in all areas of flight planning. Jason, who joined Universal Weather and Aviation, Inc. in 2005, has spent time on the Universal portfolio teams facilitating trips and providing quality assurance and project management duties to further improve systems within Universal. He currently serves as Flight Planning Technical Specialist, and plays a critical role in preparing the Flight Planning Team and clients for all aspects and changes regarding flight planning such as ICAO 2012. Jason has a Bachelor of Science degree in aviation from the University of North Dakota. He can be reached at jasondavidson@univ-wea.com.

Based in London, Jason Hayward, general manager for Universal Aviation U.K. – London, is an expert on ground support and operations into the United Kingdom. He’s been with Universal since 1997 and has more than 17 years’ experience combined in aviation handling and operations. A native of the U.K. and veteran of the Royal Air Force, Jason has been instrumental in helping establish Universal Aviation offices around the globe. Jason is also an expert on coordinating operations and handling for special events and was Universal’s point person for the 2012 Games in London. He’s shared his insight on operations and special events with many industry publications. He can be reached at jasonhayward@universalaviation.aero.

Manager of Meteorology Jason Plowman has over 26 years' experience in aviation weather forecasting. Jason is a 10-year United States Air Force vet – including service during Desert Storm – and has an Air Weather Service degree from the U.S.A.F. Some of his many areas of expertise include employee training/coaching, quality assurance programs, and process improvement. He enjoys interacting with clients personally in order to maximize the customer service experience and the overall success of every trip. Jason is a member of the National Association of Distinguished Professionals, the American Legion, and Toastmasters. He can be reached at jasonplowman@univ-wea.com.

Jason Smith has more than two decades of combined aviation experience in both trip support and ground handling. Jason served as a Master Trip Owner on Universal Weather and Aviation, Inc.’s Large Aircraft Team until 2015. During his time at Universal, Jason’s areas of expertise included working with high-profile diplomatic VIPs, including heads of state, royalty, ministers and ambassadors.

A former corporate pilot and United States Air Force veteran, Captain Jason Starke is an expert on aviation safety and operations. He served as Safety Management and Integration (SM&I) Operations Manager for Universal Weather and Aviation, Inc. until 2014. At the time of his leaving, Jason had more than 21 total years of aviation experience. Prior to joining Universal®, he had led his previous employer's SMS and emergency response plan implementation. While at Universal, he became a member of the NBAA Safety Committee and presented on safety management at various industry events. He holds a bachelor's of science degree in meteorology and a master's degree in aviation, with specializations in safety and operations.

Jay Davis is the owner of Jay Davis Aviation Photography. Jay has over 25 years of experience in the aviation/travel industry and has specialized in commercial and corporate aviation photography over the past 12 years. Jay's aviation photographs have appeared in trade magazines worldwide. Prior to becoming a full-time aviation photographer, Jay worked as an area sales manager with Eva Air, Korean Air, and AirTran Airways and has over ten years' experience as a travel agency manager. Additionally, Jay has written and published articles and pictures in Airliner World, Airways, and Airliners magazines. Jay is a member of the National Business Aviation Association (NBAA), the North Texas Business Aviation Association, and the International Society of Aviation Photographers. He can be reached at jaydavisphoto@gmail.com.

Jennifer Cai serves as the Operations Supervisor for Universal Aviation China – Shanghai, responsible for overseeing all operations at both Shanghai airports. With both commercial and business aviation experience – the last 4 with Universal, Jennifer has become a subject matter expert in her region. Fluent in both English and Mandarin, Jennifer ensures that she exceeds clients’ expectations and focuses on the details of every operator’s mission. She can be reached at jennifercai@universalaviation.aero.

Jean-Pierre Krozendijk is Ramp Supervisor, Safety Officer and Quality Assurance for Universal Aviation Aruba – Oranjestad. With 10 years in the aviation industry, Jean-Pierre has held many positions including Ground Service Coordinator and Operations Supervisor. His particular areas of expertise include flight planning, safety on the ramp, and customer service. As a NATA Safety First Administrator at TNCA, Jean-Pierre routinely attends monthly safety meetings with the Aruba Airport Authority. He speaks English, Dutch, Spanish and Papiamento (native language) and can be reached at jeanpierrekrozendijk@univ-wea.com.

Master Trip Owner Jeff Kelley has been helping make client missions a success since 1996. Over the years Jeff has fine-tuned the ability to quickly assess planned client trips for the best possible outcomes. He knows exactly where to go for all needed operator information and, on multiple occasions, has demonstrated his skills in solving unexpected problems that may arise during an international mission. A self described "news addict" Jeff has a firm grasp on how evolving current events may potentially impact a client's mission, and he knows how to adjust accordingly. With this wealth of geographical and geopolitical knowledge Jeff is one of the best sources you'll find in terms of advising on the best fuel tech stop choices worldwide. Jeff has a Bachelor degree in aerospace engineering and over 17 years of service to his local volunteer fire department. He can be reached at jeffreykelley@univ-wea.com.

Air Culinaire Worldwide Vice President of Client Services Jennifer Walton has more than two decades of experience in the food and beverage industry and is an expert in all areas of in-flight catering. Since joining the Air Culinaire Worldwide team in 2003, Jennifer has been instrumental in the growth of the company which offers in-flight catering for business aviation. Jennifer has a bachelor’s of science degree in business administration from The Ohio State University. She can be reached at jenniferwalton@airculinaire.com. Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 21 owned-and-operated kitchens and hundreds of associate catering partners on six continents, business aviation organizations receive the total in-flight catering experience from one resource, Air Culinaire Worldwide.

A Universal employee since 2007, Jerri Banks has more than a decade of aviation experience. A former trip owner and team lead, Jerri currently serves as Team Manager for Global Regulatory Services. An expert on international operations and security, Jerri has coordinated more than 3,000 international trip legs in her tenure with Universal. Jerri, who completed Six Sigma training, can be reached at jerribanks@univ-wea.com.

Jessica Hosmer has been with Universal since 2007 and currently serves as a Senior Trip Owner on the Charter Management Orange Team. She has facilitated more than 3,600 trip legs in that time, including many to Europe and Asia. Jessica is particularly adept at securing short-notice permits and hard-to-obtain slots. Jessica, who has a Bachelor’s Degree in Business Administration and Spanish, also enjoys being a part of the Universal team that volunteers with Impact a Hero, a nonprofit organization that provides emotional and financial support to wounded U.S. military veterans. Jessica can be reached at jessicahosmer@univ-wea.com.

Since joining Universal in 1985, Quality Control Specialist Jim Emerson has facilitated more than 21,000 trips and reviewed and quality controlled even more. Jim is an expert at identifying and developing solutions to prevent the common mistakes and issues that can arise on complex, multi-leg international trips. Jim, who is a Green Belt in Six Sigma, previously served in roles at Universal in Meteorology, HF Radio, Flight Following, Flight Planning and as a Master Trip Owner. Jim can be reached at jimemerson@univ-wea.com.

Air Culinaire Worldwide VP Flight Attendant Services John Detloff has developed many areas of expertise in both the culinary and aviation industry over the past 20 years. Today, his specialty is in training and developing corporate flight attendants in everything from cabin safety and new menu possibilities to all the extra details that help make the corporate flight experience outstanding. Over his 14 years in corporate aviation John has served as Director of In-flight Services for major U.S.-based flight departments. Prior to that, he held positions as General Manager and Executive Chef with various hotels and restaurants. John has a degree in Culinary Arts from the School of Culinary Arts and is a Certified Flight Attendant as well as a CPR/AED Instructor with the American Red Cross. He can be reached at johndetloff@airculinaire.com.

John Kirk is a helicopter pilot and the current safety director for EMS Air Services of New York, Inc. With over 45 years of experience in aviation, he is currently qualified on the EC 135 and BK 117 helicopters. His employer operates in support of its client, Mercy Flight Central. Born in the USA of an American father and British mother and educated in Great Britain, John served in the Royal Air Force (RAF), operating in many parts of the world. His RAF qualifications included safety officer, tactics and trials, search and rescue, and mission planning. He subsequently worked for four years supporting the oil exploration industry in the North Sea. He is currently a senior at Liberty University working on his bachelor's degree in aeronautics. John Kirk is leading the team implementing SMS jointly with Mercy Flight Central. John can be reached at jkirk@emsairservices.com. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

With more than 19 years in business aviation, Universal Weather and Aviation, Inc. Permits Manager John McClelland has acquired permits for operators traveling to almost every country in the world. A former officer in the U.S. Navy, John has managed a number of the company's Trip Support teams since joining Universal in 1994. He was also instrumental in helping train and launch new Universal teams, including the European Operations Center, Asia Permit Office, and ELATE teams. John, who has a bachelor's of science degree in aerospace engineering from Texas A&M University, can be reached at johnmcclelland@univ-wea.com.

John Perry is an expert on all aspects of international operations, specializing in facilitating trips to special events and negotiating fuel prices. He currently serves as the Team Lead on the Bravo Team with Universal Weather and Aviation, Inc. Since joining Universal in 1999, he has facilitated more than 8,500 trip legs. John has also represented Universal at industry tradeshows such as the National Business Aviation Association’s Schedulers & Dispatchers conference. John can be reached at johnperry@univ-wea.com.

Johrainne Lacle-Giron is the financial administrative assistant with Universal Aviation Aruba – Oranjestad. Prior to joining Universal in 2011, Johrainne worked as an accountant and as an investment and investment analysis assistant with major financial management companies in Aruba. She earned a bachelor's degree in finance and management at the University of Aruba and went on to complete a master of business administration in accounting and control at Erasmus University's Rotterdam School of Management. Johrainne is fluent in English, Dutch, Spanish and the local Papiamento dialect. She enjoys combining her extensive experience in financial management and control with helping to maximize the overall trip experience for operators coming to the beautiful island of Aruba. Johrainne can be reached at johrainnelaclegiron@univ-wea.com.

Jorge Alva is an expert on business aviation operations and ensuring maintenance of global standards, safety and compliance at the ground support level throughout Latin America and the Caribbean. Since 2011, he has served as Regional Director of Operations, Latin America and Caribbean, for Universal Aviation. Prior to his current role, Jorge, who has been with Universal Aviation since 1999, served as Operations Manager for Universal Aviation Mexico – Toluca. Jorge’s experience also includes 18 years as a flight engineer, where he accumulated more than 8,000 flight hours. Jorge has a mechanical engineering degree from Universidad Iberoamericana and a graduate degree in business strategy and development from Instituto Tecnológico Autónomo de México. Jorge can be reached at jorgealva@universalaviation.aero.

Mission Advisor Joey Fleming is a Mission Advisor on the TSS X-ray Team and has been with Universal going on five years. Joey’s job, and what he enjoys most, is facilitating mission critical trips for high-profile globally-based clients. His key skills are in managing and maintaining a level of excellence to ensure all client missions run smoothly and flawlessly. Quality, in all aspects of trip planning is Joey’s primary focus. Specifically, he’s known among clients for his route building skills, high levels of customer service and abilities in handling last minute critical situations with poise and professionalism. Joey can be reached at josephfleming@univ-wea.com.

As Chairman, CEO and founder of Pro-Active, JR brings over thirty years experience in flight operations management, training development and safety management. JR has accumulated over 22,000 hours of flying experience. Highlights of his career include an extensive background in business aviation, along with flight training development and safety management development and leadership. As manager of the safety department at a major airline, JR was instrumental in bringing to the industry a gamut of Aviation Safety programs. His most notable contribution involves an industry-leading Aviation Safety Awareness Program and Flight Operations Quality Assurance program. JR is a member of the NBAA Safety Committee and is an accredited IS-BAO and ACSF Safety Auditor. He holds a Bachelor of Science degree-Aviation Administration from Parks College of St. Louis University. He is a graduate of the USC Viterbi School of Engineering Aviation Safety Management Systems Course, the ICAO Safety Management Systems Course, and others. JR can be contacted through his company's website at http://proactivesafetyinc.com/ or via e-mail at jrrussell@proactivesafetyinc.com. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Juan Muniz, Supervisor of Global Regulatory Services with Universal Weather and Aviation, Inc., is an expert on Mexico operations and permits. Juan has helped operators obtain hundreds of charter and private permits, using his knowledge of the process and close working relationship with Mexican civil aviation authorities and airport officials. Juan’s knowledge also extends to other regulatory issues such as: TSA Waivers, Border Overflight Exemptions, all CBP/APIS notifications, Visa Waiver Program, European Union Emissions Trading Scheme, and more. Juan can be reached at juanmuniz@univ-wea.com.

Zulu Team Manager Justin Murray has established himself as a valued resource to his clients. With particular expertise in trip-cost estimates and Far East operations, Justin has worked or trained in all areas of trip support. He routinely provides mentoring and coaching to his team members and has helped implement many key processes and procedures to improve efficiencies and deliver seamless support to clients. Twice voted Employee of the Month, and having been featured in leading industry trade publications, Justin has facilitated more than 5000 trip legs worldwide since joining Universal Weather and Aviation, Inc. in 2006. He can be reached at justinmurray@univ-wea.com.

Sheng "Jimmy" Young worked for Universal until September 2016. While at Universal, he served in several positions, including Master Trip Owner in Trip Support Services and Country Manager for Universal Aviation China – Beijing. A native of China, Jimmy is fluent in Mandarin Chinese.

Katherine Scheer-Perry has been with Universal since 2002 and since that time has facilitated approximately 4,500 trip legs in the European, South American, and Atlantic regions and is an expert on arranging charter flights around the globe. Katherine is cross-trained in many departments within Universal’s trip support division, giving her insight and knowledge into all areas of the trip planning process. She also has extensive experience and knowledge of Regulatory Services, permits, hotel accommodations, crew transportation, catering and security. Katherine can be reached at katherineperry@univ-wea.com.

Kathlynn L. Self is the Director of Corporate Compliance and Internal Audit for Universal Weather and Aviation, Inc. where she provides advice and recommendations concerning regulatory compliance assessments and internal audits. In her previous role, Kathlynn served as the Manager of Corporate Compliance where she managed and implemented international compliance initiatives and training programs. Having been with Universal for twelve years and in a Compliance role for the last four plus years, Kathlynn has extensive experience with compliance and international business issues and is a speaker on subjects such as the Foreign Corrupt Practices Act (FCPA), global anti-bribery, business ethics, economic sanctions, export controls, anti-boycott, policy management and the like. Before entering the compliance and audit spectrum, Kathlynn also served in a number of business and legal (non-attorney) roles prior to her work as a Director. Kathlynn holds memberships with the Society of Corporate Compliance and Ethics, the Association of Certified Fraud Examiners, the Institute of Internal Auditors, The Houston Chapter of InfraGard, the Ethics & Compliance Officers Association and the Greater Houston Business Ethics Roundtable. Kathlynn is a Certified Compliance and Ethics Professional, and is currently pursuing a Master of Science in Business Ethics & Compliance with a concentration in Forensic Accounting from the New England College of Business and Finance and can be reached at kathyself@univ-wea.com.

With more than two decades of experience at Universal and even more as an air traffic controller in the United States Air Force, Master Trip Owner Keith Foreman has extensive experience in business aviation operations. Keith, who has facilitated more than 19,000 trip legs, is also an expert on the Middle East, having lived in the region for several years. Keith’s reputation and knowledge have earned the praise of industry associations such as the National Business Aviation Association, where he is regularly asked to give presentations on regional operational issues in the Middle East, Africa, and Asia. Keith, who has an associate’s degree in aeronautical science, is also frequently interviewed in a variety of industry publications both domestically and internationally. Keith can be reached at keithforeman@univ-wea.com.

Kelvin Dzwete is a member of the Royal Aeronautical Society and is experienced in airline operations and scheduling, and regulatory compliance within Australia and the Oceania region. He served at Universal Aviation Australia until 2013 and at the time of his leaving held the position of Airline Support Manager.

Kim Showalter, President and Chief Operating Officer of Showalter Flying Service, has more than 25 years of experience in the aviation industry in ground support and is an expert on operating to Orlando Executive Airport (KORL). Kim’s expertise on operations at KORL has earned her numerous invitations to share her knowledge in many business aviation articles. Kim, who is based in KORL, along with the staff of Showalter Flying Service, provides around the clock services for business aviation clients operating into KORL. She currently sits on the Phillips 66 Dealer Council and also served a two-year stint as the Chair of the Business Management Committee of the NATA. She can be reached at kim@showalter.com. This guest author’s views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Larry Williams is an expert on charter operations and currently serves as a Master Trip Owner on the Charter Management Team with Universal Weather and Aviation, Inc. Larry, who holds a bachelor's degree in aviation science, has facilitated more than 8,000 trip legs since joining Universal in 2007. Larry has been a featured speaker at the annual Schedulers & Dispatchers Conference and is currently working to complete his pilot's license. Larry can be reached at larrywilliams@univ-wea.com.

With more than 20 years' experience in the aviation services industry, most in the regulations arena, Universal Weather and Aviation, Inc. Sr. Manager, Government and Industry Affairs Laura Everington is recognized as one of the business aviation industry's preeminent authorities on all U.S. and international regulations. Laura serves as a liaison to all the key regulatory bodies, including Customs and Border Protection, the Transportation Security Administration, and the Federal Aviation Administration, all of which regularly consult her for her opinion on rules creation. A naturally gifted orator, Laura, who joined Universal in 1990, is one of the industry's most requested and respected speakers. By her own estimate, she has presented at more than 100 industry events around the globe on a variety of regulatory topics. She has also given countless interviews to the most read and respected business aviation trade publications. Laura, who is an acting member of the National Business Aviation Association's Security Council, can be reached at lauraeverington@univ-wea.com.

Leigh Hawes worked with Universal until 2017 and at the time of her departure held the position of UK Finance Manager. Before joining Universal Leigh held commercial positions in finance, accounting and business management with leading UK-based firms. Leigh is a Fellow with the Association of Chartered Certified Accountants.

Lex den Herder has been with Universal since 1977 and has more than 35 years of experience in flight operations, ground handling operations, customer support and sales and marketing in business aviation. Lex currently serves as vice president, government and industry affairs for Universal, where he has been instrumental in helping educate government and civil aviation authorities around the world on the advantages of business aviation and how they can make their countries' operating environments more business-aviation friendly. He also serves as Country Manager, Universal Aviation India – New Delhi. Lex played a key role in the recent decision by the Indian government to reduce the lead time needed to obtain landing and overflight permits. Lex relies on his network of global contacts built over the last three-plus decades, including corporate operators, civil aviation authorities, government officials and ground handling organizations to influence positive changes in operating requirements on behalf of the industry. Lex is a member of the National Business Aviation Association's International Operator's Committee and is a frequent speaker at industry associations around the world. A licensed Federal Aviation Administration dispatcher, Lex is a graduate of the Tulane University-Houston's Freeman School of Business and the Rice University Executive Education Program. You can reach Lex at lexdenherder@univ-wea.com.

Liliana Zagal has been with Universal Aviation Mexico – Toluca for ten years and today holds the position of Manager of Outlying Stations, Sales and Marketing. With a background in sales and marketing, customer service, and as a flight attendant, Liliana has enjoyed the many new challenges, and areas of responsibility, that have presented themselves as Universal Aviation Mexico – Toluca has grown to become the leader in business aviation support throughout Mexico. Her areas of expertise include sales and marketing, operations, permits and SENEAM (Navigation Services for Mexican Airspace) coordination, in addition to overall customer support. Liliana, fluent in both English and Spanish, has been a speaker at the NBAA IOC conference as well as at Outlying Stations regional meetings. She can be reached at lilianazagal@universalaviation.aero.

Livia Bongers is an expert in ground support, customer service and flight coordination in Brazil with more than six years’ experience in business aviation. Livia, who is fluent in Portuguese, English, and Dutch, and has a bachelor’s degree from Methodist University of Piracicaba – Brazil. Livia served as a Customer Service Representative at Universal Aviation Brazil – Sao Paulo until 2013.

Master Flight Planner and Route Builder Lloyd Clark is a licensed FAA dispatcher who has been with Universal since 1988. With over his 26 + years in the aviation industry Lloyd has developed particular expertise in general aviation flight planning and efficient route building tailored to his clients' particular requirements. Lloyd spent two years working with Universal Aviation prior to his current position and has been recognized as an Employee of the Month. He can be reached at lloydclark@univ-wea.com.

Universal Aviation Italy Managing Director Lorena Carraro is recognized as one of the world’s foremost experts on business aviation operations to Italy and Europe. Since joining Universal Aviation in 1986, she has helped manage and grow the company’s presence throughout Italy, which now includes four locations providing service to the entire country. As an acting member of the board of the Italian Business Aviation Association, Lorena, who splits her time among Universal Aviation Italy’s locations, is instrumental in working with government officials on legislation and regulations that maximize the industry’s potential throughout Italy. In addition to being experienced in business aviation, Lorena is fluent in Italian, English, and French. Under her leadership, Universal Aviation Italy locations are frequently listed as some of the best FBOs in Europe as ranked by users of popular industry publications. Lorena can be reached at lorenacarraro@universalaviation.aero.

Luis Nambo is an Associate Regulatory Services Specialist with Global Regulatory Services in Trip Support Services. He works with U.S. Customs and other government entities to ensure clients have met all regulatory requirements, and have all necessary documentation, for smooth operations. His areas of expertise include TSA waivers and APIS filings. Luis provides dynamic and expert consultations, utilizes global resources to ensure clients have all information needed and has a teamwork commitment. A graduate of the University of Houston, with a B.S. in Mathematics, Luis has also been the recipient of the Stellar Customer Service Award. He can be reached at luisnambo@univ-wea.com.

With more than 45 years' experience, Luis Navarez is an expert on ground support in Puerto Rico, specializing in wide-body aircraft. Based in San Juan, Puerto Rico, Luis, who currently serves as Country Manager, Universal Aviation Puerto Rico – San Juan, has been with Universal Aviation since 1977. His previous experience included a decade spent as Head Supervisor at an FBO in San Juan. Luis, who is fluent in Spanish and English, also spent 10 years in the Puerto Rican National Guard. Luis can be reached at luisnarvaez@universalaviation.aero.

Lukas Marrow served as Master Regulatory Services Specialist for Universal until June 2016. He has extensive knowledge of the old, new, and updated aviation regulatory issues that affect general aviation (GA). Lukas has a bachelor' degree in business management with a minor in safety, and he's a licensed and active private pilot.

Lupe Jensen, worked as the Senior Mexico Permits Coordinator with Universal for 25 years and has a great amount of experience in business aviation and is an expert on operating to Mexico and obtaining permits for both charter and private aircraft. During her time at Universal, Lupe helped hundreds of operators navigate Mexico’s complex permit rules for corporate aviation.

UVair Senior Fuel Sales Representative Malinda Jones has more than a decade's worth of experience in the highly competitive jet fuel industry in both sales and fuel management. Malinda, who joined Universal in 2009, is an expert on all aspects of arranging fuel setups from finding the best price, to confirming the fuel release is sent, to invoicing. Prior to joining Universal, Malinda, who is moderately fluent in German, held roles in jet fuel with a business aviation logistics provider, FBO, and fuel management company. Malinda can be reached at malindajones@univ-wea.com.

Manav Chopra served as Manager, Operations for Universal Aviation India – New Delhi from 2007 to 2014. Manav has a bachelor's of science degree from Indira Gandhi National Open University and is fluent in English, Hindi and Punjabi.

Universal Aviation Mexico - Toluca General Manager Manuel Girault is an expert in ground support services throughout Mexico. Under his leadership, the location has consistently ranked as one of Mexico's top ground handlers in industry surveys. Manuel can be reached at manuelgirault@universalaviation.aero

Senior Mission Advisor Marcella Klauser is a member of the Foxtrot Team and has the responsibility and goal of facilitating operational success of all client mission related activities. Marcella serves as one of the point of contacts for Foxtrot Universal clients and coordinates all of their mission requirements. Over the years, Marcella has developed the experience and ability to look down-line to identify and resolve any potential issues that may negatively impact a client’s trip. With her excellent communication skills Marcella understands the client’s sense of urgency and is resourceful when presented with complex situations. A veteran of the U.S. Navy, Marcella was an FAA certified Air Traffic Controller and Control Tower Operator for 10 years. She can be reached at marcellaklauser@univ-wea.com.

Marcia Taue has more than a decade's experience in aviation and is an expert in ground support coordination throughout Brazil, with a special emphasis on operations to Sao Paulo–Guarulhos International Airport. Marcia currently serves as Operations Manager for Universal Aviation Brazil – Sao Paulo. Prior to joining Universal, Marcia worked in ground support for a major commercial airline at Guarulhos. She is fluent in both Portuguese and English, and you can reach Marcia at marciataue@universalaviation.aero.

Mariana Tsymbalista holds the position of FBO Assistant at Aviasur, a Universal Aviation® Certified ground handler. She has worked in the aviation industry since 2011, and she enjoys both the challenges in providing support for general aviation and in helping make every customer experience exceptional. Having previously worked as both Passenger Service and Customer Service agents in Santiago, Chile, Mariana takes a goal-oriented teamwork approach to her job. She has enjoyed continuous positive client feedback over the years. Mariana attended National Aviation University in Ukraine, where she earned a diploma in Excellence in Education, and completed Risk Prevention Certificate training with Aerosan S.A. in Santiago. Mariana is fluent in English, Spanish, Ukrainian and Russian and can be reached at marianatsymbalista@univ-wea.com.

Mark Christensen is the Flight Planning Quality Manager for Universal Weather and Aviation, Inc. An FAA licensed aircraft dispatcher, Mark has more than 20 years of experience in aircraft operations and aviation training. His experience includes coordinating aircraft operations as a Senior Meteorologist and managing the training for the Meteorology and Flight Planning departments at Universal. He previously served as a Senior Meteorologist and as an on-the-job training supervisor in the U.S. Air Force. Mark can be reached at markchristensen@univ-wea.com.

Mark Hudson is an expert on arranging charter flights for business aviation, particularly obtaining difficult permits. An FAA Licensed Dispatcher, Mark currently serves as a Master Mission Advisor on the Universal Charter Management Team. Since joining Universal in 2002, he has facilitated more than 6,000 global trip legs, and specializes in last-minute requests. Mark can be reached at markhudson@univ-wea.com.

Mark is a former Air Traffic Controller with more than 35 years' experience in aviation. Prior to his departure, Mark served as the Universal Supervisor of Technical Planning, and was with Universal for approximately 27 years.

Flight Planning Supervisor Mark Robinson has expertise in all aspects of flight planning regulations, together with associated operational and aircraft performance impacts. Mark has been with Universal over 14 years. His work in the Regulatory Services area has contributed toward a high level understanding of assorted operational challenges and effective solutions. In his current position of Flight Planning Supervisor, he develops and implements operational changes to the benefit of both external and internal customers. A graduate of Airway Science at Texas Southern University and a former member of the U.S. Navy, Mark with his knowledge and expertise, positive mindset and effective communication skills is considered a valuable resource by clients all over the world. He can be reached at markrobinson@univ-wea.com.

Mark Shiels is an expert on ground support in Dublin and all of Ireland. Mark currently serves as general manager, Universal Aviation Ireland – Dublin. Prior to joining Universal Aviation in 2006, Mark, who is based in Dublin, spent 10 years in the commercial aviation industry. Mark can be reached at markshiels@universalaviation.aero.

Marshall Weber is an expert on Customs and Border Flight Exemptions, cabotage rules for Europe and Canada, and obtaining landing permits around the world. He currently serves as a Master Trip Owner on our Charter Management Team. A retired First Class Petty Officer in the United States Navy, Marshall has facilitated more than 21,000 trip legs since joining Universal in 2000. Marshall can be reached at marshallweber@univ-wea.com.

Mat Sansom served as Ports Coordinator for Universal Aviation Australia – Sydney until 2014. Mat has a bachelor's degree in aviation management from the University of New South Wales and is currently studying to receive his master's degree in science and technology.

Mauro Camargo is an expert on regulations for operations to, from and within Brazil and is the founder of the first Brazilian company dedicated to providing business aviation trip management services. Based in Sao Paulo, Mauro has more than two decades of business aviation experience in flight operations and ground support. Mauro currently serves as the Director of the Universal Weather and Aviation, Inc. Brazilian Operations Center, CAVOK. Prior to founding CAVOK in 2000, Mauro served as Flight Operations and Ground Handling Manager for a major OEM. Mauro is fluent in Portuguese and English and has a solid understanding of Spanish. He has shared his expertise on business aviation in Brazil in multiple trade magazines, including daily publications at the Latin America Business Aviation Conference and Exposition (LABACE). Mauro can be reached at maurocamargo@univ-wea.com.

With more than a decade in the business aviation industry, Mercedes Puppo is an expert in ground support services and operations within Argentina. A licensed flight dispatcher, Mercedes, who is based in Buenos Aires, is fluent in Spanish, English and French. She can be reached at mercedes.puppo@munser.com This guest author’s views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Michael McDaniel is a Trip Owner on Universal Weather and Aviation, Inc. Foxtrot team in Houston. Michael has been in the aviation industry 16 years – covering both commercial and general aviation services – and has been with Universal for the past four years. His areas of expertise include helicopter operations, supporting Part 91 aircraft on experimental certificates and developing new accounts. Michael has achieved Stellar Customer Service awards and has received multiple customer compliment letters. He enjoys meeting his clients face-to-face, whenever the opportunity presents itself, in order to further enhance the level of customer service and develop the relationship between the operator and Universal. Michael, a member of AOPA, has a degree in Communications and Psychology from Lamar University in Beaumont, TX. He can be reached at michaelmcdaniel@univ-wea.com.

With experience in operations, UVair Senior Fuel Sales Coordinator Michelle Smith is an expert on business aviation fuel best practices. Since joining Universal in 2005, Michelle has provided operators advice on negotiating the best price, understanding aviation fuel taxes, and avoiding common pitfalls when uplifting fuel. Michelle has represented UVair at industry events and conferences such as the National Business Aviation Association annual conference, International Operators Conference, Citation Jet Pilots Convention, Pilots Association Convention, and TBM Owners and Pilots Association convention. Michelle can be reached at michellesmith@univ-wea.com.

Mike Hutchinson has more than 34 years in the aviation industry, including the military, United Nations, civil, and business aviation sectors. Mike served at Universal from 2011 until 2013 and at the time of his leaving held the position of Universal Aviation, Regional Director, Operations, Asia-Pacific Region.

Mike Nichols is NBAA's vice president, operational excellence & professional development. In this position, he directs NBAA's programs, policy positions and educational efforts related to tax, regulatory, finance and risk management issues. Nichols also manages NBAA's Operations Service Group, which provides technical and flight operations information to NBAA Members, and is responsible for expanding NBAA's educational efforts via on-demand education technologies. Nichols joined NBAA's staff in June 2003 as manager, tax & finance issues, and was subsequently promoted to vice president, operations, education & economics. He serves as the staff liaison to the NBAA Tax Committee and the NBAA FAR Part 135 Committee. Nichols is a primary contact on aircraft operations and ownership issues, and as an active participant on the Operations Working Group of the FAA's Parts 135/125 Aviation Rulemaking Committee, Nichols influenced the technical and operational regulations affecting NBAA's Member Companies. He currently represents charter operators and fractional programs on the FAA-Industry Operations Specifications (OpSpec) Working Group. Passionate about general aviation and its future, Nichols represents NBAA on the Transportation Research Board's Business Aviation Subcommittee. Nichols is a graduate of Kutztown University of Pennsylvania, where he earned a Bachelor of Science degree in international business with a minor in German. Nichols completed an internship for a company located near Osnabrück, Germany and studied abroad for a semester at Buckinghamshire College in Chalfont St. Giles, England. Nichols is an active instrument-rated private pilot. He is a member of the Aircraft Owners & Pilots Association and American Society of Association Executives. Mike can be reached at mnichols@nbaa.org. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Bravo Team's Senior Mission Advisor, Misty Benefield, worked at Universal until February 2016. During her time at Universal, Misty was regularly recognized for providing excellent client support services, especially when there are multiple changes to a trip with a flexible, knowledgeable and dedicated approach.

Monica Campos is Trip Owner on Universal Weather and Aviation's Bravo team in Houston. Over the past two years with Universal, Monica has been instrumental in solidifying all aspects of the permit process with Colombia, helped facilitate professional relations with the Bolivian Civil Aviation Authority and served as manager of U.S. Embassy to Colombian aircraft. Monica brings a high level of enthusiasm and a solid dedication to a full range of client needs when they're operating to Latin America. Fluent in English, Spanish, and Portuguese, Monica previously spent seven years as a C-130 navigator. She has a Bachelor in Divinity from Continental Theological Seminary in Brussels, Belgium, attended the U.S. Air Force (USAF) Academy and served 11 years with the USAF. Monica can be reached at monicacampos@univ-wea.com.

Nancy Liu has more than seven years' experience in the aviation industry in both the commercial and business aviation sectors. She served at Universal Aviation China – Beijing until 2013 and at the time of her leaving held the position of Manager, Universal Aviation China.

Senior Flight Planning Specialist Nathan Shelley is a well recognized subject matter expert on all flight planning aspects of operations to Africa, the Middle East and China. As a Flight Planner, Nathan supports some of Universal's most active international clients. He's also serves as a member of Universal's Flight Planning Best Practices Group. Nathan has been twice nominated as Information Specialist and has been recognized with two Employee of the Month Awards. Nathan has 10 years in the aviation industry and received a degree in Aviation Management and Dispatch from San Jacinto College. He can be reached at nathanshelley@univ-wea.com.

Based in the United Kingdom, Neil Pope has nearly three decades of experience in the catering industry. He currently serves as Operations Director for Bond and Butler, which is a partner in Air Culinaire Worldwide’s Paris kitchen. Neil began his career in catering as a Commis Chef before working his way up to Executive Chef for Compass Group, Leisure Division, where he was responsible for stadia and exhibitions. There he managed the kitchen operations of 23 units, including premiership football (soccer) clubs and two national stadiums. On a busy day he would oversee catering of up to six units for as many as 20,000 people. Neil studied catering at Thames Valley University and is a former member of the Academy of Culinary Arts as well as the Adopt a School Program, where he visited schools, introducing food to children. Neil can be reached at neilpope@airculinaire.com. Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 21 owned-and-operated kitchens and hundreds of associate catering partners on six continents, business aviation organizations receive the total in-flight catering experience from one resource, Air Culinaire Worldwide.

Since joining Universal in 2007, Regulatory Specialist Olivia Thompson has become a resource for clients on a host of complex regulatory issues including: Transportation Security Administration waivers, the European Union’s Emissions Trading Scheme, Safety Management Systems, visa procurement, Customs and Border Protection policies, and more. Olivia has a bachelor’s degree in international management and economics and a master’s degree of business administration in management from Sam Houston State University. She can be reached at oliviathompson@univ-wea.com.

Pat Lambrix is the president and founder of Soluna Air Charter, a global jet charter transportation provider service. Soluna Air Charter supports flight services to Fortune 500 corporate flight departments, politicians, celebrities, sports teams and individuals traveling worldwide. Pat has spent 20 years in aviation, working her way through all facets of the business aviation industry. Pat is best known for brokering the right aircraft, for the right cost, at the right time, while providing "platinum"-level customer service. Pat is an active member of Women in Aviation International, Cleveland Chapter; the National Business Aviation Association; and Women in Corporate Aviation. Pat is a current advisor to the Board of Trustees for the International Women's Air and Space Museum and a volunteer and mentor to the museum and many other programs in aviation and the community. Pat can be reached at pat@flysoluna.com or you may also connect with Pat on LinkedIn. This guest author's views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Senior Mission Advisor Paul Kistler has been in the aviation industry for more than 13 years. He has wide-ranging expertise in advising and supporting clients on operations to all corners of the world. Paul also enjoys the process of putting together seamless operations to Latin America, Russia, Asia and Africa. He can be reached at paulkistler@univ-wea.com.

Paul Martinez transitioned to UVair in 2014 to take on the role of Fuel Sales Representative. In his current position, Paul assists with managing the UVair Fueling Card, VAT exemptions and fuel planning. In his previous role as a Trip Owner for the Universal Weather and Aviation, Inc. Foxtrot Team, Paul assisted with onboarding new clients by familiarizing them with operational requirements and handling all their queries. As a result, he was involved in re-writing the quality control review procedures to ensure accuracy and quality service. He also played an integral part in new Latin American accounts with particular areas of expertise in coordinating international permits and aviation security. With several years experience in the aviation industry, and a number of Customer Service and Employee of the Month awards to his credit, Paul's first passion is building upfront relationships, and strong rapport, with clients. Paul can be reached at paulmartinez@univ-wea.com.

Rajan Mehra is an expert on business aviation operations to India served as Managing Director, Universal Aviation India – New Delhi until February 2015. Rajan played a key role in the decision by the Indian Government to reduce the lead time needed to obtain landing and overflight permits. Rajan, who is based in New Delhi, has spoken at numerous industry events representing business aviation.

Raju Ranjan Gogoi, with over 10 years’ experience in the aviation industry, has expertise in operations to India and served as Manager, Operations India & Subcontinent, Universal Aviation India until January 2016. Rajan has a university degree in aviation management and an MBA in Customer Relationship Management, and spent several years in commercial flight dispatch and handling. Raju is fluent in English and Hindi as well as in regional dialects of Assamese and Bengali.

Senior Mission Specialist Randi Hudson is a member of Trip Support Services Echo Team and has been with Universal for over eight years. Randi assists crews with trip planning and operational support from start to finish, by working directly with ground handlers and other service providers. An effective multitasker with a strong customer service background, Randi excels in attention to detail and ensuring that trip services are arranged in a timely manner and without issues. Her goal is to put together the most successful and smooth flowing missions for her clients. Randi has particular expertise in African operations and has been the recipient of Customer Service Awards. She can be reached at randihudson@univ-wea.com.

Senior Trip Support Specialist on the Zulu Team, Rayburn Hoover has been involved in the aviation industry for more than eight years. His particular areas of expertise include landing and over flight permits, airport slots and Latin and South America operations. Rayburn also has a strong operational background in organizing permits for experimental aircraft demonstration and test flights. The recipient of Employee of the Month, Security Recognition and Fuel Sales Recognition Awards, Rayburn enjoys the challenges of orchestrating successful flights for his clients. He has a BA communications degree from the University of Houston and, over the years, has participated as a subject matter expert in multiple interviews with business aviation magazines. Rayburn can be reached at rayburnhoover@univ-wea.com.

Universal Aviation Dominican Republic Managing Director Rebecca Gonzalez is based out of La Romana (MDLR) and supports client operations. With over 20 years in GA handling experience in the Dominican Republic, Rebecca is able to tackle any issues that may come up and do what it takes to ensure on-time and successful customer experiences. Rebecca takes pride in going the extra mile in fulfilling client needs and wants and making them feel at home at the MDLR facility. She can be reached at rebeccagonzalez@univ-wea.com.

Senior Regulatory Specialist Renay Bennett assists operators with everything from customs issues, border overflights, APIS submissions, TSA waivers, special FAA routing requirements and CANPASS planning. Renay has a very strong background and focus on customer service. After almost four years on the job she has the ability to intuitively sense the urgency in operator requests and understand the finer points in terms of the particular needs and wants of her clients. A graduate of Longwood University, with a Bachelor degree in Business Administration, Renay enjoys training new employees within the Regulatory Service Division in addition to easing day-to-day flight operation experiences of her clients. She can be reached at renaybennett@univ-wea.com.

Richard Setchfield is a 13-year veteran of the Royal Air Force and served with the UK Ministry of Defence. Richard served at Universal Weather and Aviation, Inc. European Operations Centre (EOC) and Universal Aviation U.K. – London-Stansted for more than 14 years and at the time of his leaving held the position of Team Leader at the EOC.

Richard Zaher is the founder and CEO of Paramount Business Jets. He is a pilot as well as a graduate of Embry Riddle Aeronautical University (ERAU) with a bachelor of science degree in aerospace studies with minors in flight safety and psychology. A seasoned international jet charter expert, entrepreneur, humanitarian, and the recipient of the Embry Riddle Eagle Excellence Award at the 2012 National Business Aviation Association (NBAA) convention, Richard serves as the vice president of Air Charter Association of North America (ACANA) and is an active member of the Aircraft Owners and Pilots Association (AOPA), as well as several other air safety and air charter organizations. He can be reached at corporate@paramountbusinessjets.com or +1-877-727-2538. You can also connect with Richard on LinkedIn.

Rick Mann is an expert on international routings and permit issues. He currently serves as the Team Lead for the Universal Weather and Aviation, Inc. Charter Management Teams. Rick has more than two decades of aviation experience and versatility, including five years as an air traffic controller in the U.S. Navy. Since joining Universal in 1991, Rick has facilitated approximately 18,000 global trip legs. Rick can be reached at rickmann@univ-wea.com.

An expert on avionics and aircraft communications, Rick Vlahovich is the Product Manager for UVdatalink, the Universal Weather and Aviation, Inc. Global VHF and SATCOM ACARS data link communications solution. Rick has been with Universal since 2001 and has more than two decades of experience in aviation, including 13 years with a major aircraft manufacturer as an avionics systems design engineer for 747s, 757s and 767s, and as a lead engineer for hardware and software integration and testing on the International Space Station. Rick, who has an electrical engineering degree from Gonzaga University, is a certified product management professional and has shared his expertise with several business aviation industry publications. Rick can be reached at rickvlahovich@univ-wea.com.

Richard Peterson has more than 34 years in the culinary industry, including 15+ in aviation catering. Richard, who is an executive chef, is an expert in both the logistics and menu development areas of in-flight catering for business aviation. Prior to his current role as Manager of Flight Attendant Services for Air Culinaire Worldwide®, Richard served in various other positions with the company, including vice president operations, vice president client services, and vice president European operations. Richard, who has worked in North America, Europe, and Latin America, has been recognized throughout business aviation for his in-flight catering expertise and has spoken at various industry events. Richard, who is fluent in English and Spanish, has a bachelor's degree from the University of North Texas. He can be reached at richardpeterson@airculinaire.com.

Trip Owner Robert Herb is a member of Charter Management Team Orange and has been involved in the general aviation industry for over 10 years. As an FAA licensed dispatcher, with an expertise in charter trip management, Robert enjoys the challenges of managing a wide range of charter trip requests. Over the past 10 years he’s facilitated over 2500 international trips. Robert likes to surpass the needs and requirements of his clients with a constant focus on the most successful trip outcomes. Awards he has received include Stellar Customer Service and Employee of the Month. Robert is a graduate of Colorado State University and served as a Combat Engineer/Airborne Sergeant during operation Desert Storm. He can be reached at robertherb@univ-wea.com.

Robert Franklin Luke Jr. is an aviation consultant at Micro Jet Network, Inc., a Fort Lauderdale, Fla – based company that specializes in the acquisition and sales of both executive and commercial aircraft, FAA 135 Charter Acquisitions/Aircraft, and aircraft leasing.  As head of the commercial aircraft department at Micro Jet Network, Robert is responsible for establishing and maintaining partnerships with manufacturers, owners, and lessors of commercial assets.  Through proper vetting and partnerships, Mr. Luke prequalifies ready, willing, and able buyers and sellers primed to negotiate terms and conditions that will result in a mutual agreement and sale of the assets.  In 2014, Robert graduated from Embry-Riddle with a master’s degree in aviation business administration and brings a background of airline experience that includes working with Cape Air, Northwest Airlink, Business Express (The Delta Connection), and ValuJet. Robert can be reached at microjetnetwork.com. This guest author's views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Robert Moya, a former U.S. Marine Corps meteorologist, currently serves as Team Manager for Universal’s X-ray Team. Robert is an expert in Latin America ops as well as obtaining permit requests for difficult countries around the world, including Syria, Cuba and North Korea. Since joining Universal in 1999, Robert has facilitated approximately 9,600 trip legs. Robert has also represented Universal at industry tradeshows such as the National Business Aviation Association annual conference and the Schedulers & Dispatchers conference. Robert can be reached at robertmoya@univ-wea.com.

Roger Cox served as Managing Director for Universal Aviation Australia from 2006 to 2012. Prior joining Universal, he worked as a charter and corporate pilot and flying instructor, and had logged more than 5,500 flight hours.

Air Culinaire Worldwide Senior Vice President of Culinary Operations Roger Leemann has more than three decades of experience in the food industry, the majority of which have been spent in the aviation catering sector. Roger, who has been with the Air Culinaire Worldwide team since 2001, is an expert in aviation catering menu development and training for business aviation operators. In addition to his work training Air Culinaire Worldwide's chefs, Roger frequently works with pilots and flight attendants, educating them on how to prepare food in-flight, what to expect in packaging, and best practices for in-flight catering. Roger can be reached at rogerleemann@airculinaire.com. Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 21 owned-and-operated kitchens and hundreds of associate catering partners on six continents, business aviation organizations receive the total in-flight catering experience from one resource, Air Culinaire Worldwide.

Master Mission Advisor Russell Bunger has a passion for aviation and a determination for general aviation. Over his 20 years with Universal, Russell has facilitated over 13,000 thousand trips to Europe, Latin America, Asia, the Middle East and Africa. He not only has expertise in operations to all parts of the world but is adept at quickly troubleshooting any problems or issues that may come up day of operation. Russell served the U.S. Army, including numerous combat missions in the Middle East, for 28 years in addition to training and serving as an Air Traffic Controller. He can be reached at russellbunger@univ-wea.com.

Master Trip Owner Russell Hess is an expert on international operations, specializing in operations to Europe, Latin America and the Middle East. Since joining Universal in 2000, Russell has facilitated more than 5,300 trip legs. With previous experience on Universal’s Hotel Accommodations team, Russell is also an expert on securing last-minute bookings during special events and holidays. Russell can be reached at russellhess@univ-wea.com.

With nearly two decades of facilitating hotel reservations, thousands of hotel rooms, and a worldwide network of contacts, Universal Travel Consultant Ruth Mendez is an expert on hotel accommodations. Ruth utilizes her expertise to book clients at hotels that match their specific needs as they travel around the globe. Always customer focused and attentive to detail, Ruth draws on her hotel industry experience and knowledge to successfully secure rooms that may otherwise be difficult to obtain. She also serves as her clients’ go-to person for local expertise such as attractions, hotel security and proximity to airports. Specializing in group bookings, Ruth is able to leverage her long-term hotel relationships to negotiate preferred rates for large groups that are not available to the general public. Ruth can be reached at ruthmendez@univ-wea.com.

Saad Farid has more than a decade’s experience in business aviation and is an expert on United States regulatory and Customs issues such as Border Overflight Exemptions and the Visa Waiver Program. He currently serves with Universal as a Master Regulatory Services Specialist on the Global Regulatory Services Team. Saad, who is a private pilot, has shared his regulatory expertise with industry associations such as the Texas Corporate Aviation Schedulers & Dispatchers group. Saad can be reached at saadfarid@univ-wea.com.

Sabrina Lindo has more than two decades' experience in the business aviation industry and is an expert in operations and ground support in Venezuela and Latin America. Sabrina, who is based in Caracas, currently serves as Operations Manager, Universal Aviation Venezuela – Caracas. Prior to joining Universal Aviation, Sabrina, who is fluent in English and Spanish, served as an Operations Supervisor for PanAm Airline. Sabrina can be reached at sabrinalindo@universalaviation.aero.

Sameer Kadam is manager of operations for Universal Aviation India – New Delhi and is based in Mumbai, India (VABB). With 10 years’ prior experience in the travel and hotel industries, and three years working with commercial airline operations, Sameer has been immersed in business aviation for the past two years. With a degree in travel and tourism and hotel management, and extensive hands-on client service and logistics experience, Sameer is focused on facilitating the crew and passenger experience for corporate operations to India. You can reach Sameer at sameerkadam@universalaviation.aero

Samuel Dantas, Director, Universal Aviation, has more than a decade of experience in general and commercial aviation. Before joining Universal in 2007, Samuel served as an Airport Manager for Guarulhos and Chicago O'Hare airports, and most recently, as a Manager of International Airport Services for Aeroméxico Airlines. Samuel's expertise includes improving, maintaining and managing the safety and training programs for all international ground support locations and administering ground services and equipment programs. Samuel is originally from São Paulo, Brazil, and is fluent in Portuguese, Spanish and English. He is a graduate of Universidade Mackenzie with a Bachelors of Science Degree in Computer Science. You can reach Samuel at samueldantas@univ-wea.com.

Universal Aviation France – Paris Managing Director Sandrine Jackson has nearly 25 years' experience with Universal and is an expert on operations in France. Under Sandrine's leadership, the Universal Aviation France – Paris location at Le Bourget is consistently ranked in industry surveys as one of Europe's best FBOs. Sandrine, who is based in Paris, first joined Universal in 1989. She can be reached at sandrinejackson@universalaviation.aero.

Sarah Kalmeta is an expert on operations and ground handling throughout the Asia-Pacific region. She currently serves as Regional, Director, Asia-Pacific for Universal Weather and Aviation, Inc. Prior to joining Universal, Sarah, who is based in Hong Kong and is fluent in English and basic Mandarin, most recently served as Head of Flight Services for Hongkong Jet in Hong Kong. Kalmeta holds a Bachelor of Science degree in Aviation Business Administration from Embry Riddle University and is working on her MBA from the Macquarie Graduate School of Management. You can contact Sarah at sarahkalmeta@univ-wea.com.

Air Culinaire Worldwide® Vice President of National Sales and Executive Chef Saverio Mongelli has more than a decade of experience with in-flight catering, including more than six years as Executive Chef of Air Culinaire Worldwide in New York. He is an expert in catering safety, operations, packaging, menu selection, and international ordering. Saverio graduated from the Culinary Institute of America in Hyde Park, N.Y. in 1994 and served in a variety of roles in fine dining restaurants in New York City before joining Air Culinaire Worldwide. Some of his previous positions in the culinary industry include national and international sales, client management, contract negotiations and the management and development of the sales team. Saverio can be reached at savmongelli@airculinaire.com. Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 21 owned-and-operated kitchens and hundreds of associate catering partners on six continents, business aviation organizations receive the total in-flight catering experience from one resource, Air Culinaire Worldwide.

Sean Raftery has more than 30 years of aviation experience, including over 20 with Universal Weather and Aviation, Inc. Based in Stansted, United Kingdom, Sean was an airman in the Royal Air Force where he worked in air traffic control and squadron operations. In 2002, he was appointed Managing Director of Universal Aviation U.K. – London-Stansted and in 2010 took on the additional responsibilities as Managing Director of Ireland as well. Under Sean's leadership, Universal Aviation U.K. – London-Stansted and Universal Aviation Ireland, with FBO locations at Dublin and Shannon, have continued to grow and add new services, including the European Operations Centre and a new fuelling into plane business in Dublin. Sean has also been instrumental in Universal Aviation continuing to upgrade its facilities and recently led efforts in Dublin to relocate the location to a new, larger facility while in Stansted he oversaw the complete refurbishment of Universal Aviation U.K. – London-Stansted in time for the '12 Games in London. Well respected within the business aviation industry, Sean has worked closely with government officials to develop and implement industry leading Health and Safety practices and was highly instrumental in influencing the U.K. government for fairer and better immigration procedures for visiting business jet passengers. Sean can be reached at seanraftery@universalaviation.aero.

Senior Mission Advisor Seth Enoch has been with Universal for nine years and has particular expertise in African operations, quality control and onboarding clients. Previously in Quality Control for four years, Seth is now a member of the Zulu Team. He has a focus on attention to detail, team leadership and inspiring customer confidence. An Employee of the Month award recipient, Seth always enjoys the process and the challenges of putting together the perfect international trip experience for his clients. He can be reached at sethenoch@univ-wea.com

Dr. Shari Frisinger is President of CornerStone Strategies LLC. Her expertise lies in the behavioral situational awareness are of human factors, and links the skills necessary to handle conflict and crisis with safety and a higher level of team interaction. She is an adjunct professor and has presented CRM/HF programs to numerous flight departments and other aviation companies. Shari can be reached at 281.992.4136 or www.cornerstonestrategiesllc.com. This guest author's views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Shawn Leavell has over 20 years experience in the industry and offers clients wide expertise in overall trip planning. A licensed dispatcher, Shawn currently serves as a Master Trip Owner on the Tango Team and has earned Employee of the Month awards several times. Previous to joining Universal Weather and Aviation Inc. Shawn was with US Army aviation operations for four years and an employee of Midway Airlines for three years. He can be reached at shawnleavell@univ-wea.com.

Shawn Rampy worked for Universal Weather and Aviation, Inc. until February 2016. While at Universal, he served in several positions, including Product Manager, Weather and Mobile Solutions. Shawn holds a bachelor's of science degree in meteorology and has more than 16 years' as a Senior Aviation Meteorologist with American Airlines and other global airlines. He was awarded the Seal of Approval from both the American Meteorological Society and the National Weather Association.

Sheldon Steede served as Office Manager at Universal Aviation Bermuda from 2012 to 2013. Prior to joining Universal Aviation, Sheldon spent several years in ramp management at L.F. Wade International Airport. Sheldon is also a qualified aircraft firefighter and an active member of the National Business Aviation Association (NBAA).

Senior Mission Advisor Sherrell Hare has over nine years in the aviation industry. Her areas of expertise include permits, slots, and PPRs coordination as well as handling, AROs, and fuel uplift management. Sherrell has been recognized as employee of the month and received several Stellar Customer Service awards. She has a bachelor’s degree in communications and education. Sherrell can be reached at sherrellhare@univ-wea.com.

Having worked in the aviation industry since 1998, Universal Aviation Italy – Rome Ciampino Station Manager Sonia Carmesini is an expert on operations and ground handling in all regions of Italy. Prior to becoming Station Manager, Sonia, who is fluent in Italian, French, and English, held operations roles in both business and commercial aviation. You can reach Sonia at soniacarmesini@universalaviation.aero.

As the Quality Assurance person for the Foxtrot team, Sonny Miller reviews trips for accuracy to ensure client needs are not only met but exceeded. He has expertise in forecasting potential trip planning issues, providing options to clients and supplying a high level of quality control to ensure that client trips are seamless. Over his five years with Universal Weather and Aviation, Inc. Sonny has also developed broad experience in reviewing en-route charts and validating permit requirements. A very personable individual, Sonny enjoys dealing with client requests, is astute in understanding their particular needs and gets the job done. He also enjoys mentoring fellow Universal Team Members to become outstanding Trip Owners. Prior to joining Universal Weather and Aviation. Inc., Sony spent 20 years on active duty with the U.S. Air Force in airfield management. He can be reached at sonnymiller@univ-wea.com.

Air Service Hawaii - Honolulu Manager Executive Client Concierge (ECC) Services Staci Rodriquez coordinates flight handling and all aspects of aircraft, passenger and crew services. Staci began her aviation career back in 1984 with a helicopter tour operator in Hawaii. A few years later she entered the FBO business, first with Century Aviation and Circle Rainbow Aviation before becoming a Manager at Air Service Hawaii - Honolulu. Today, Staci's expertise includes overseeing a full range of aviation support services – from managing a team of customer service representatives to coordination of emergency flight diversions to orchestrating Head of State visits to Hawaii. She's received numerous commendations and letters of appreciation from consulate generals and Fortune 500 companies and has been recognized by Professional Pilot magazine for Outstanding Customer Service.

Stanley Joseph is general manager of Kilimanjaro Aviation Logistics Centre (KALC) – an subsidiary of Universal Weather and Aviation, Inc. Based at KALC headquarters in Mwanza, Tanzania, Stanley is an expert in the permit requirements for all 56 countries of Africa. Stanley has a degree in business administration, education management, and psychology and worked in Poland, Italy, and Ethiopia prior to his current position. He can be reached at stanleyjoseph@universalaviation.aero.

Stan Vanhooser worked for Universal Weather and Aviation, Inc. for approximately 10 years and at the time of his leaving held the position of Senior Trip Owner with the Foxtrot. Stan has extensive experience and expertise in operational trip support to Europe, the Mid-East and Central/South America, as well as support ferry and experimental flights. He has a Bachelor of Science degree in Aviation Management from Oklahoma State University, holds a private pilot license, and is an AOPA member.

Stefano Bruno has been with Universal Aviation Italy – Milan-Linate since 2002 and has held the position of station manager since 2011. His areas of expertise include all aspects of handling supervision, as well as FBO management and technical support. Stefano is highly skilled in and familiar with general trip planning and operating procedures at Milan, across Italy, and throughout Europe. He's developed extensive business connections throughout the Italian and European operating arenas and has the ability to simplify the operating experience for his clients while taking all steps necessary to ensure success of their particular missions. Stefano has a technical aviation diploma and served with the Rome-based presidential guard squadron of the Italian army. He's fluent in English, Italian, and Spanish. Stefano can be reached at stefanobruno@universalaviation.aero.

As a Senior Mission Advisor, Stephen Bober has established a wide range of expertise – covering many parts of the world - during his six plus years in the industry. The recipient of three "Stellar Customer Service Awards" Stephen is recognized as both knowledgeable and effective by both his clients and associates. No matter what corner of the world you are planning an operation to Stephen has the capabilities and can-do attitude to help ensure the success of your trip. Stephen can be reached at reached at stephenbober@univ-wea.com.

Stephen Clark is the Director of Marketing for Immaculate Flight, a United States-based aircraft detailing corporation. Stephen has more than seven years’ of aviation experience and has spent time working and supporting business aviation operations, including travel planning, security and ground asset procurement. Additionally, Stephen has experience with onsite coordination in support of VIP and athletic teams, Part 121 operations management and Load Master and Deice Instructor qualifications. In his free time, Stephen, who has a bachelor’s of science degree in Aviation Science from Utah Valley University, volunteers as a wing leader with Angel Flight West and was recently nominated to sit on the NBAA Scheduler and Dispatchers Committee. Stephen can be reached at sclark@immaculateflight.com. This guest author's views are entirely his own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Steve Arbogast has nearly 30 years' experience in aviation meteorology. After eight years of active duty service in the U.S. Navy, he joined Universal in 1989. He currently serves as senior aviation and flight planning supervisor at Universal headquarters in Houston. Steve has attended and spoken at many business aviation- and FAA-related seminars and workshops, including volcanic ash workshops. Steve has provided his aviation meteorology expertise to NBAA and leading business aviation industry publications such as Professional Pilot, Aviation International News, BART and Altitudes. Steve, is a certified Federal Aviation Administration (FAA) dispatcher. He can be reached at stevearbogast@univ-wea.com.

Steve Woods worked for Universal Weather and Aviation, Inc. through February 2016. At the time of his departure, Steve served as Director, Sales and Supply, Europe, Middle East & Africa, UVair. One of Steve’s specialties is his understanding of the complicated and varying differences by country of value-added taxes throughout Europe.

Susan C. Friedenberg started her aviation career in 1970. She spent the first 15 years of her aviation career flying for American Airlines and then Capitol Air. She has been a corporate flight attendant for the last 27 years, flying both as a contract flight attendant with a coast-to-coast clientele list and as a full-time flight attendant for the Coca-Cola Company, DuPont Aviation, and American Standard Companies. In 1999 Susan started her own training company called "The Corporate Flight Attendant Training Program," teaching her training course in Long Beach, California and Philadelphia, Pennsylvania. She also conducts in-house training classes including food safety awareness courses for clients, globally and domestically. Susan does consulting within the business aviation industry/community and also does contract flying. She is committed to raising the standards within business aviation where it pertains to the third crew member. She has been a proactive advocate for Corporate Aviation Flight Attendants and lack of FAA regulations where it is applicable to the third crew member on private aircraft. Her professional mission in life is to have the United States Congress implement and pass legislation requiring professional flight attendants on all business aircraft of a specific weight level and seating capacity, in addition to all business flight attendants being required to have corporate-aircraft-specific emergency training and attend yearly recurrent training. Susan has been an active sitting member on the NBAA Flight Attendant Committee in Washington, DC for 17 years. She held the position of Scholarship Chairperson for the Flight Attendant Committee for two years. In that time, she raised $44,650 in educational scholarships for the corporate flight attendant. She served as the NBAA Flight Attendant Committee Vice Chairperson for one year and represented Contract Flight Attendants throughout the United States on this committee for five years. She now serves on this committee as an esteemed advisory consultant. Susan was awarded volunteer of the year for 2011 by Women In Corporate Aviation for raising $25,000 in scholarship awards. Susan is highly respected and considered an expert in business aviation. She speaks at various conferences globally on many topics reflective of the professional role of the business aviation flight attendant. Susan can be contacted through her Company Web site, via LinkedIn, or by e-mail. This guest author’s views are entirely her own and do not necessarily reflect the views of Universal Weather and Aviation, Inc.

Thierry Mona has more than 30 years’ experience in the culinary arts and is fluent in French, Russian and English. He holds a professional certificate from Ferrandi C.C.I. De Paris France (French Institute of Culinary Arts). Thierry served as General Manager at Air Culinaire Worldwide’s Paris, France location until the end of 2012. Air Culinaire Worldwide, a Universal Weather and Aviation, Inc. company, serves in-flight catering to hundreds of airport locations across the globe. Since 2000, business and private aviation operators have relied upon the organization. With 21 owned-and-operated kitchens and hundreds of associate catering partners on six continents, business aviation organizations receive the total in-flight catering experience from one resource, Air Culinaire Worldwide.

Tigist Aberra is the Senior Universal Aviation Representative – Ethiopia. After working for several years in the customer service sector, Tigist moved into the aviation handling world. Prior to joining Universal Aviation she was Customer Service Agent for Ethiopian Airways with responsibilities including charter flight handling supervision and cargo import/transit. Tigist has a Bachelor degree in Management, is a member of the AIESEC Ethiopia Alumni Association and fluent in English as well as the local Amharic and Oromiffa languages. Tigist looks forward to welcoming general aviation (GA) operators to Ethiopia – the second most populous nation on the African continent. She can be reached at tigistaberra@univ-wea.com.

Tim Elliott is an expert on operations and ground support to Kona, Hawaii. Since joining Air Service Hawaii in 2000, Tim has served as Manager of Air Service Hawaii - Kona, where he leads all ground support activities.

Master Mission Advisor Todd Carter has been with Universal since 2001 and has facilitated well over 20,000 client flight legs since then. An FAA-licensed aircraft dispatcher and certified flight instructor, Todd earned a Bachelor of Science degree in aviation from Indiana State University and has experience flying both King Airs and Cessna Citations. He has a keen eye for flight planning detail and enjoys putting together trips to meet all the success objectives of operators. International trip planning can be a complex process, but Todd thrives – with patience and accuracy – in this often high-pressure environment, using his knowledge of trip support to seamlessly handle all of the day-to-day challenges inherent in international operations. He can be reached at toddcarter@univ-wea.com.

Air Culinaire Inside Sales Rep Todd Lopez is a 5th generation native of Ybor City and has been cooking dishes handed down from family recipes over six generations. For the past two years Todd has been part of Air Culinaire's 24/7 worldwide catering operations. The corporate mission is to redefine in-flight catering and Todd's focus is on dedication to quality, freshness and exceeding customer expectations. Among Todd's particular specialties is an culinary instructor and an expert on a wide range of smoked meats that he's been involved with over the years in various competitive barbeque events. Todd can be reached at toddlopez@airculinaire.com

Customer Service Manager Tom Hayes joined the London office of Air Culinaire Worldwide in November 2010. Tom has experience in every area of Air Culinaire's UK operations and works to make every customer experience exceptional. A graduate of the University of Chester, with a Bachelor Degree with Honors in English Literature and Creative Writing, Tom enjoys the many challenges and opportunities associated with international in-flight catering. He can be reached at tomhayes@airculinaire.com.

Tonie Gorham has more than two decades of experience in trip support services and currently serves as a Master Trip Owner on Universal’s Tango Team. Since joining Universal in 1989, she has facilitated more than 18,000 trip legs, including operations to all areas of the globe. A former Air Traffic Controller in the United States Air Force, Tonie is known for her ability to react quickly to situations that require attention. In addition to her daily trip support work, Tonie is also proud to have been a part of a team to travel with Operation Smile, a flying hospital that provides effective reconstructive surgery for children born with facial deformities in underprivileged countries. Tonie can be reached at toniegorham@univ-wea.com.

Tony King has more than 40 years’ experience in the business and commercial aviation industry. Tony worked for Universal Aviation Australia – Sydneyas Managing Director until he retired in February 2017. He's been a speaker and contributor at several business aviation conferences on Australian and Pacific operations and was a founding member of the Australian Business Aircraft Association (ABAA).

Security Services Rep Tracie Carwile is one of the general aviation (GA) industry's go-to experts when it comes domestic and international security intelligence, hotel and ground transport safety, and crew security training. Over her 10 years in the industry, Tracie has developed an extensive background in all areas of flight operations and logistics – working with Universal as a Sales Assistant, UVair Sales – New Business Development and Senior Client Relations Specialist. Known for her ability to lever Universal's global network to implement last-minute security services worldwide, Tracie often handles security services for VVIPs, heads of state, and entertainers, with operational confidentiality always a paramount consideration. She assists individual flight departments in developing/amending corporate travel safety guidelines and travels nationwide to provide customized security training for flight crew members, including flight attendants. Tracie has been quoted in various publications – including Professional Pilot and NBAA publications – and can be reached at traciecarwile@univ-wea.com.

Vicki Matso worked at Universal Weather and Aviation, Inc. from 2007 through 2016. At the time of her departure, she held the position of Senior Fuel Sales Representative, UVair Fuel Program.

Permits Officer Victoria Swai is a member of the Kilimanjaro Aviation Logistics Centre (KALC) team – a Universal Affiliate. Victoria has worked with KALC for two years – beginning back when she was in her second year at university. Her area of expertise is African permits. Victoria is a very customer-focused professional and always works toward coming up with the best possible options for her clients. Victoria earned a bachelor’s degree in mass communications from St. Augustine University of Tanzania, went through National Air Transportation Association (NATA) training, and earned her NATA certificate. She is fluent in English, French, and Swahili. Victoria can be reached at victoriaswai@universalaviation.aero.

Vivian Han is a ground support specialist for Universal Aviation China– Beijing. Vivian, is an expert on all aspects of operating to Beijing International Airport (ZBAA), including ground support, permits, customs, ground transportation, visas, arranging maintenance, local hotels and entertainment options. Vivian is fluid In both Mandarin and English. She can be reached at vivianhan@universalaviation.aero.

Walter Lindo is Managing Director of Universal Aviation Venezuela – Caracas which has its main ground handing office in Caracas and supports flight operations throughout Venezuela. Walter is an expert on business aircraft operations in Venezuela and can be contacted at walterlindo@universalaviation.aero.

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