Customer Success Stories
During a scuba-diving trip in the Mediterranean, one of our clients' passengers had the great misfortune of rupturing an eardrum.
Charting a flight across the Atlantic at low altitude? It's all in a day's work.
During a scuba-diving trip in the Mediterranean, one of our clients' passengers had the great misfortune of rupturing an eardrum. He needed to return to the U.S. for prior commitments. And to protect him from further damage, the pilot needed to maintain sea-level cabin pressure, which meant flying no higher than 21,000 feet across the Atlantic. Thanks to our in-house flight planners and meteorologists, Universal made chart layouts and careful plans, included the extra fuel stops that the low altitude would require, and ensured that the emergency flight met all laws and regulations. And our constant contact throughout helped the pilot get the passenger home on schedule without compounding his injury.
Darryl Young
Director, TSS Operations
Darryl supervises a team of specialists who handle trips both routine and unusual for Part 135 clients.
We don't take bombs going off lightly, but we don't let them ruin your day, either.
Just before a client's flight arrived in North Africa, we received an emergency alert about a bomb blast in the city.
You don't sneak under the radar in China. You get the clearances you need, no matter what.
Deportation is never in the flight plan. But with
a last-minute crew change, that's exactly the scenario our client faced.
How could a hurricane cause issues for a pilot more than 9,000 miles away?
Imagine preparing for your next flight and discovering that thousands of miles across the globe, a powerful hurricane is bearing down.
You can't leave the ground without fuel. And you can't fuel without a release.
Saturday morning in Dar Es Salaam, Tanzania is no time or place for fueling issues.
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