Customer Success Stories
How could a hurricane cause issues for a pilot 9,000 miles away?
How could a hurricane cause issues for a pilot 9,000 miles away?
Imagine preparing for your next flight to depart and discovering that thousands of miles across the globe, a powerful hurricane is bearing down on the very people you're counting on for trip support. That's what our clients faced when Hurricane Ike raged through Houston in 2008. For Universal, it was an opportunity to put our redundant systems, disaster readiness plan, and extensive employee training to the ultimate test. We made sure our clients knew what to expect even before Ike made landfall, and stayed in constant contact with them during and after the storm – so they experienced no break in service, even as we spent two weeks operating on generator power. Universal came together at all levels so that no matter where you were in the world, you could still trust us to support your trip.
Kevin Hendrickson
Director, IT Planning, Measurement and Control
Kevin oversees our business continuity plan and helped keep us connected during and after Hurricane Ike.
Lynda Parsons
Chief Information Officer
Lynda directs our global Information Technology strategy and the people, policies, and systems that make it work.
We don't take bombs going off lightly, but we don't let them ruin your day, either.
Just before a client's flight arrived in North Africa, we received an emergency alert about a bomb blast in the city.
You don't sneak under the radar in China. You get the clearances you need, no matter what.
Deportation is never in the flight plan. But with
a last-minute crew change, that's exactly the scenario our client faced.
Charting a flight across the Atlantic at low altitude?
It's all in a day's work.
During a scuba-diving trip in the Mediterranean, one of our clients' passengers had the great misfortune of rupturing an eardrum.
You can't leave the ground without fuel. And you can't fuel without a release.
Saturday morning in Dar Es Salaam, Tanzania is no time or place for fueling issues.
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