Customer Success Stories
Saturday morning in Dar Es Salaam, Tanzania is no time or place for fueling issues.
You can't leave the ground without fuel. And you can't fuel without a release.
Saturday morning in Dar Es Salaam, Tanzania is no time or place for fueling issues. One pilot found himself nearing departure time without the proper fuel-release paperwork. He hadn't set up fuel through us, and the local supplier's office was closed, leaving the pilot unable to request a last-minute release. Worse, passengers were arriving and, short of having cash on board to pay for the uplift, he was out of luck – until the fuel vendor wondered aloud if the captain had "the black card." He did. Even in remote locales with no official credit card processing capabilities, the UVair® Fueling Card is instantly recognized. The vendor began fueling while the captain's handler contacted us. We authorized the uplift, and the flight took off on time and as planned to the UK.
Georgia Joiner
Fuel Support Coordinator
Georgia is a liaison between our staff and fuel suppliers worldwide, helping clients get fuel when and where they need it.
We don't take bombs going off lightly, but we don't let them ruin your day, either.
Just before a client's flight arrived in North Africa, we received an emergency alert about a bomb blast in the city.
You don't sneak under the radar in China. You get the clearances you need, no matter what.
Deportation is never in the flight plan. But with
a last-minute crew change, that's exactly the scenario our client faced.
Charting a flight across the Atlantic at low altitude?
It's all in a day's work.
During a scuba-diving trip in the Mediterranean, one of our clients' passengers had the great misfortune of rupturing an eardrum.
How could a hurricane cause issues for a pilot more than 9,000 miles away?
Imagine preparing for your next flight and discovering that thousands of miles across the globe, a powerful hurricane is bearing down.
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