Customer Success Stories
Just before a client's flight arrived in North Africa, we received an emergency alert about a bomb blast in the city.
We don't take bombs going off lightly, but we don't let them ruin your day, either.
Just before a client's flight arrived in North Africa, we received an emergency alert about a bomb blast in the city. Immediately, everyone on the pilot's Universal team kicked into high gear to talk him through the situation he was flying into. The airport was fine, but between there and his passenger's ground destination, there were major roadblocks. We worked with our security provider on the ground to find a safe alternate route, contacted the driver scheduled to meet the aircraft, helped him navigate the streets in real time, and kept the pilot and passengers informed throughout – so they saw no delays, and had no trouble meeting their obligations.
Sri Luckshmanan
Product Manager, Security Services and Global APIS
Sri works with our security service providers and trip support services teams to inform clients of risks and facilitate solutions.
You don’t sneak under the radar in China. You get the clearances you need, no matter what.
Deportation is never in the flight plan. But with
a last-minute crew change, that's exactly the scenario our client faced.
Charting a flight across the Atlantic at low altitude?
It's all in
a day's work.
During a scuba-diving trip in the Mediterranean, one of our clients' passengers had the great misfortune of rupturing an eardrum.
How could a hurricane cause issues for a pilot more than 9,000 miles away?
Imagine preparing for your next flight and discovering that thousands of miles across the globe, a powerful hurricane is bearing down.
You can't leave the ground without fuel. And you can't fuel without a release.
Saturday morning in Dar Es Salaam, Tanzania is no time or place for fueling issues.
